Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

The Claims Coordinator I position is responsible for the full investigation of claims presented onto Graebel from transferees and/or associated parties while ensuring that the level of communication throughout process reflects an optimal level of customer service for both external and internal customers. Determines the degree of liability and negotiates settlement with claimant directly while adhering to company's policies and procedures, as well as contractual and federal regulations. Maintains current, accurate and thorough file information to assist in inquiries and assignment of financial responsibility to appropriate parties. Position is responsible for the settling of a higher volume of claims with a majority of claims with lesser severity, of which the level of severity is defined by business trends and/or needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review/analyze move-related documents, contractual guidelines and information presented with submitted claim to understand the relocation/services performed to define the appropriate course of action. Confirm authority of relocation; ensure appropriate tariff/contract provisions are utilized.

• Communicate with internal parties/3rd Party vendors, as to the potential exposures associated with claim, while collecting information for formal investigation. Notify management when exposure may exceed designated thresholds.

• Primary point of contact for transferee/claimant throughout claims process while maintaining records of all activity pertaining to claim. Demonstrates ability to effectively handle emotionalism/negativity expressed and to focus on tangible items being investigated. Communicate timely & directly with transferee/claimant, gathering information to determine responsible parties for setting reserves & causation review. Monitors progress of repair company to ensure final resolution is reached timely.

• Conclude investigation based on analysis of information gathered/applicable terms & conditions. Approves/denies claim timely based on final analysis/authority level for position. Ensure all avenues, have been fully explored when developing final settlement offer. Mitigates company's claim exposure through proper negotiation efforts, utilization of independent repair company, and effective research. Adhere to federal regulations, contract guidelines and policies/procedures to ensure a fair and reasonable resolution. Validate settlement offers presented to transferee/claimant are proper; ensuring settlement errors/associated expenses are minimized and do not exceed established departmental thresholds.

• Initiate chargebacks to responsible service providers/3rd Parties, that correspond with liability payments issued to transferee/claimant and/or repair vendors. Ensure that chargebacks are performed per departmental guidelines. Prepare supporting documentation/ invoice for parties held responsible for settlement payments issued.

• Respond timely to inquiries on current/prior claim files. Respond to any dispute of chargebacks made, in a professional, informative and effective manner while adhering to departmental time frames for response.

• Familiarity with computer along with intermediate knowledge of Microsoft Word & Excel.

• Perform any other related duties as required or assigned.

Required Skills

• Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

• Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

• Customer Service, Computer Skills, Telephone Knowledge

• Basic knowledge of Excel, Word Processing/Typing

Required Experience

EDUCATION

Required: Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college.

Preferred: Associates Degree in Customer Service, Business Management, Rick Management/Insurance or equivalent experience strongly preferred.

EXPERIENCE

Required: 1-3 years related experience. or equivalent combination of education and experience.

Preferred: Prior claims handling/dispute resolution experience.

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $18.50-19/hour.

At Graebel, where we truly value the exceptional contributions of our dedicated team—yes, that means YOU—we’ve crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet