Description We are in search of a Customer Experience Specialist to join our manufacturing team in Waukesha, Wisconsin. In this role, you will play a crucial part in managing customer interactions, maintaining customer records, and processing customer applications. This role offers a short term contract employment opportunity.

Responsibilities:

• Handle customer inquiries effectively, providing detailed information about our products and services.

• Accurately process and review customer credit applications.

• Update and maintain customer records in our CRM system.

• Provide excellent customer service, ensuring customer satisfaction.

• Resolve customer complaints and issues in a timely and efficient manner.

• Monitor customer accounts and take necessary actions based on account status.

• Provide technical support for customer inquiries and issues.

• Track and log all customer interactions according to standard operating procedures.

• Stay updated on our products and services to provide accurate information to customers.

• Provide feedback on the efficiency of the customer service process to the management team. Requirements • Must have a minimum of 2 years of experience in a customer-focused role within the manufacturing industry

• Proficient in CRM systems and Microsoft Excel

• Experience in handling customer accounts and ensuring customer satisfaction

• Demonstrated success in previous customer service roles

• Experience in a call center environment is desirable

• Excellent problem-solving skills and ability to handle customer inquiries efficiently

• Outstanding communication skills, both written and verbal

• Proven ability to work well in a team and independently

• High level of organizational skills and attention to detail

• Must be adaptable and open to learning new systems and processes

• Ability to handle high-stress situations and maintain a calm demeanor

• Must be able to promptly address customer needs and effectively resolve issues

• Exceptional interpersonal skills and a customer-centric mindset are essential.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .