Patient Care Coordinator

Job Summary:

The official job title is Lead Care Manager (LCM). This is a

temporary hybrid

position.

Please read the bottom Travel section for schedule and travel details.

The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating

member services, and collaborating closely with members and families to ensure they receive

necessary medical treatment and support. The LCM will consult with members to determine

their needs, develop individualized action plans, and work with care teams to manage the

member experience effectively. Providing emotional support, resolving administrative issues,

and ensuring timely access to care are key aspects of the position. Compassion, healthcare

knowledge, and exceptional customer service are essential qualities for assisting members in

becoming self-sufficient in health.

Responsibilities:

Interview members to assess medical and social needs and provide education about

their condition and medication, while developing individualized care plans.

Respond to member inquiries and concerns, ensuring adherence to hospital and legal

requirements.

Collaborate with interdisciplinary teams, locate medical and social resources, and

coordinate social service plans.

Advocate for members, consult with healthcare providers, arrange appointmentsand treatment plans, evaluate member progress, and assist with healthcarebarriers.