Lakewood

Department: LTC and SNF Admin

Position is located: Lakewood Continuing Care Center

Work Type: Part Time Ineligible

Hours Per Week: 15

Work Schedule: 4:00 PM to 7:00 PM

Summary:

This position is responsible for the operation of the switchboard and reception area. This position often serves as the initial point of contact.

Responsibilities:

• Receives incoming telephone calls and handles appropriately by transferring or taking messages.

• Greets visitors and directs them appropriately.

• Receives and records payments for residents.

• Maintains resident petty cash fund by recording deposits and withdrawals and issuing receipts.

• Assists Nursing Department by making overhead pages, calling employees, and taking messages as needed.

• Performs typing, recordkeeping, and other clerical tasks as directed by the Business Manager.

• Sorts and distributes mail.

• Has access to various medical and employee information of a confidential nature and is required to maintain confidentiality of same.

• Responsible for maintaining regular, punctual attendance.

Other Information:

• Must be able to sit for prolonged periods of time, and to move intermittently throughout the day.

• Must be able to see, hear and read.

• Works in office area with telephone, adding machine, typewriter, and computer equipment.

• Is subject to frequent interruptions.

• Interacts frequently with a variety of people and is required to maintain a professional attitude and demeanor.

• Must be able to possess the emotional stability to deal with people who are ill, disabled, elderly, and at time, emotionally upset.

• Must have prior experience with general office and receptionist duties to include greeting and directing visitors, and general clerical duties.

• Able to use general office equipment to include: calculator, mail meter, photocopier, computer word processing software.

• Demonstrated evidence of telephone skills.

• Ability to project a professional appearance as demonstrated by appropriate grooming and professional office type attire.

• Must possess the ability to deal tactfully with personnel, patients, family members, physicians, vendors, and the general public, and to maintain patience and a cheerful disposition in doing so.

• Must be capable of maintaining confidentiality.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• Multi-line phone, scanner, photocopier, fax, and internet.

• No previous experience required.

• Photocopier

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Work with computers, typing, reading or writing.

• Prolonged periods of sitting.

Position ReceptionistLocation Req ID null