Job Summary:Join us in enhancing the health of our patients, families, and communities through your leadership in patient access operations.

Job Description:

The Role:

MaineGeneral Health is seeking an experienced Pre-Arrival leader oversee our Pre-Arrival team. In this pivotal role, you will manage a small team of Pre-Arrival Supervisors, leading leaders who ensure seamless operations within the patient access department. Your leadership will directly contribute to our mission of delivering exceptional patient care by ensuring a smooth patient journey from scheduling to arrival, while aligning with the organization's strategic goals.

The Work:

• Lead & Inspire : Manage and mentor a team of Pre-Arrival Supervisors, fostering a leadership culture focused on excellence, collaboration, and continuous improvement.

• Drive Operations : Oversee staff scheduling, recruitment, payroll, and performance management for your team, ensuring optimal departmental efficiency and accountability.

• Financial Oversight : Monitor departmental budgets, manage vendor relations, ensure regulatory compliance, and track contracts to maintain high standards in operations.

• Ensure Resource Availability : Determine and justify the need for systems, equipment, and supplies while managing inventory and ensuring proper functionality.

• Strategic Development : Assist with developing departmental goals, standards, and objectives to support the organization’s broader strategic plan.

• Support Special Projects : Participate in special projects and provide business analysis as needed to support departmental initiatives.

You Have:

• 5+ years of supervisory experience , with proven leadership skills, preferably in patient access or Pre-Arrival operations.

• 5+ years of Pre-Arrival experience (preferred).

• A track record of coaching and motivating leaders and their teams to perform at their best.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Experience with Workday (Manager module), managing payroll, staffing, and performance management.

• Excellent communication skills , both written and verbal, to effectively engage with staff, leadership, and external stakeholders.

• Adaptability : You’re comfortable shifting priorities quickly in a fast-paced healthcare environment.

Why MaineGeneral?

• Impactful Role : You’ll play a key role in leading leaders, ensuring our patients experience a smooth and efficient process from the moment they engage with our health system.

• Supportive Environment : You’ll lead a collaborative team of supervisors focused on delivering high-quality patient care, all while supporting your professional growth.

• Comprehensive Benefits : We offer a robust benefits package, including health insurance, retirement plans, and tuition reimbursement, along with an employee discount program with local businesses.

If you're a proactive, detail-oriented leader with a passion for guiding and developing leaders and ensuring exceptional patient experiences, we’d love to have you join our team at MaineGeneral Health. Be with us and make a difference in the lives of our patients and community!

Scheduled Weekly Hours: 40

Scheduled Work Shift:

Job Exempt: Yes

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

  Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

  Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)