We are seeking a skilled and detail-oriented Mortgage Origination System (MOS) Manager who will also be responsible for the Sales Reporting Analytics and Compensation Oversight for Mortgage Creditor Insurance (MCI) to join our team. This critical role will focus on managing the Mortgage Origination Systems within our distribution model through our transformation journey and beyond ensuring seamless integration for our mortgage brokers partners. The successful candidate will also contribute to strategic initiatives and maintain the integrity of sales-related reporting activities and compensation programs for the MCI team through business analysis. If you're eager to be part of a dynamic and growing team and possess the necessary skills and experience, this exciting role could be the perfect next step in advancing your career.

Position Responsibilities:

MOS Management:

• Establish and maintain robust relationships with the Mortgage Origination System (MOS) key partners.

• Lead and collaborate with the MOS partners through a transformation journey to drive increased sales and the mortgage broker experience.

• Perform ad-hoc maintenance of the origination process within MOS and Manulife's internal systems.

• Participate in on-going customer journey mapping exercises with our MOS partners.

• Remediate any production system issues including connectivity and data transfer.

Strategic Initiatives and System Enhancements:

• Be the voice of the MOS key partners and represent their interests in making key IT and/or Product decisions.

• Actively participate in strategic initiatives, including the enhancement of APIs and integration with future enhancements to the broker experience.

• Collaborate with IT and development teams to ensure smooth integration and functioning of new features.

Sales Reporting and Integrity Management:

• Create, manage, and maintain the integrity of sales-related reporting activities for all aspects of the MCI team.

• Primary stakeholder of reporting task force to align data across multiple business units.

• Will act as the lead contact for all reporting and data inquiries related to Mortgage Creditor Insurance.

• Conduct daily reporting on activities from each MOS to ensure transparency and data accuracy.

• Ensure compliance with all financial regulations and company policies in reporting activities.

• Sustain data accuracy and consistency across all reports and dashboards.

Support in Transformation Projects:

• Support all other functions relevant to the transformation of mortgage creditor processes, including back-office platform and broker experience.

• Contribute to projects aimed at optimizing and transforming mortgage origination and reporting systems.

Compensation Management

• Oversight of compensation programs for Networks, Franchises and Brokers including timely and accurate payments.

• Review, analyze and propose enhancements to compensation programs to ensure that Manulife remains a competitive leader in Mortgage Creditor Insurance.

• Ensure compensation inputs, outputs are accurate through reviews and oversight.

• Management and reconciliation of any compensation issues.

• Work closely with the Finance and Affinity leadership teams on external and internal reporting related to the payment of compensations to both internal and external partners.

Required Qualifications:

• Minimum 6-8 years of experience in operational management, project management or reporting.

• University undergraduate degree

• Strong experience with Mortgage Origination Systems (MOS) and related sales reporting processes.

• Experience with API enhancements and system integration is highly desirable.

• Effective communication skills and the ability to collaborate with cross-functional teams.

• Experience in financial reporting and understanding of compensation-related processes.

• Strong project management skills and experience. Will manage multiple initiatives across

Preferred Qualifications:

• Proven ability to manage and analyze large volumes of data to ensure accurate reporting.

• Excellent organizational and multitasking abilities.

• Strong analytical skills with attention to detail.

• Self-starter with the ability to work with little guidance.

• Proficiency in relevant software and tools (e.g., data analysis software, CRM systems, Microsoft Office Suite).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Giới thiệu về Manulife và John Hancock

Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử

Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com .

Primary Location

Waterloo, Ontario

Working Arrangement

Kết hợp

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.