We are seeking a skilled and detail-oriented Mortgage Origination System (MOS) Manager who will also be responsible for the Sales Reporting Analytics and Compensation Oversight for Mortgage Creditor Insurance (MCI) to join our team. This critical role will focus on managing the Mortgage Origination Systems within our distribution model through our transformation journey and beyond ensuring seamless integration for our mortgage brokers partners. The successful candidate will also contribute to strategic initiatives and maintain the integrity of sales-related reporting activities and compensation programs for the MCI team through business analysis. If you're eager to be part of a dynamic and growing team and possess the necessary skills and experience, this exciting role could be the perfect next step in advancing your career.

Position Responsibilities:

MOS Management:

• Establish and maintain robust relationships with the Mortgage Origination System (MOS) key partners.

• Lead and collaborate with the MOS partners through a transformation journey to drive increased sales and the mortgage broker experience.

• Perform ad-hoc maintenance of the origination process within MOS and Manulife's internal systems.

• Participate in on-going customer journey mapping exercises with our MOS partners.

• Remediate any production system issues including connectivity and data transfer.

Strategic Initiatives and System Enhancements:

• Be the voice of the MOS key partners and represent their interests in making key IT and/or Product decisions.

• Actively participate in strategic initiatives, including the enhancement of APIs and integration with future enhancements to the broker experience.

• Collaborate with IT and development teams to ensure smooth integration and functioning of new features.

Sales Reporting and Integrity Management:

• Create, manage, and maintain the integrity of sales-related reporting activities for all aspects of the MCI team.

• Primary stakeholder of reporting task force to align data across multiple business units.

• Will act as the lead contact for all reporting and data inquiries related to Mortgage Creditor Insurance.

• Conduct daily reporting on activities from each MOS to ensure transparency and data accuracy.

• Ensure compliance with all financial regulations and company policies in reporting activities.

• Sustain data accuracy and consistency across all reports and dashboards.

Support in Transformation Projects:

• Support all other functions relevant to the transformation of mortgage creditor processes, including back-office platform and broker experience.

• Contribute to projects aimed at optimizing and transforming mortgage origination and reporting systems.

Compensation Management

• Oversight of compensation programs for Networks, Franchises and Brokers including timely and accurate payments.

• Review, analyze and propose enhancements to compensation programs to ensure that Manulife remains a competitive leader in Mortgage Creditor Insurance.

• Ensure compensation inputs, outputs are accurate through reviews and oversight.

• Management and reconciliation of any compensation issues.

• Work closely with the Finance and Affinity leadership teams on external and internal reporting related to the payment of compensations to both internal and external partners.

Required Qualifications:

• Minimum 6-8 years of experience in operational management, project management or reporting.

• University undergraduate degree

• Strong experience with Mortgage Origination Systems (MOS) and related sales reporting processes.

• Experience with API enhancements and system integration is highly desirable.

• Effective communication skills and the ability to collaborate with cross-functional teams.

• Experience in financial reporting and understanding of compensation-related processes.

• Strong project management skills and experience. Will manage multiple initiatives across

Preferred Qualifications:

• Proven ability to manage and analyze large volumes of data to ensure accurate reporting.

• Excellent organizational and multitasking abilities.

• Strong analytical skills with attention to detail.

• Self-starter with the ability to work with little guidance.

• Proficiency in relevant software and tools (e.g., data analysis software, CRM systems, Microsoft Office Suite).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .

Primary Location

Waterloo, Ontario

Semana de Trabajo Comprimida

Híbrido

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.