Description

POSITION SUMMARYThe purpose of the House Person position is to assist the room attendants in a timely manner. Provide old world hospitality with charm service the guests in an efficient and accurate manner while creating a memorable visit.

GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel according to standards.

• Respond promptly to requests from guests and other departments.

• Clean and maintain the appearance of the hotel, including external areas.

• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators.

• Clean and maintain the back of the house areas.

• Deliver items to guest rooms upon request from the front desk.

• Check and replenish supplies and cleaning tools.

• Report maintenance problems to the appropriate person

WORKING CONDITIONSMust have ability to:

• Communicate effectively with all levels of Team Members, guests and outside contacts.

• Work effectively in a fast paced environment.

• Move around all work areas effectively and efficiently.

• Work long hours, including nights, weekends and holidays.

• Extended time seated as well as on your feet.

JOB QUALIFICATIONSStand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stopping.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.

• Obtain required licenses.

• Perform the duties described in compliance with local laws and regulations.

• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.

• Adhere to Internal Control Procedures and Policies.

• Report illegal activity to Security or the appropriate levels of Management

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