The Customer Service Representative provides accurate, efficient, and friendly service to the customer, in accordance with Association policy and service standards.  This includes, but is not limited to:

• Greet customer by name and develop a friendly, trusting rapport, consistently delivering exceptional customer service with a positive attitude.
• Perform various banking transactions in accordance with all Association policies and procedures. This includes, but is not limited to:
• Cash checks and receive cash and/or checks for deposit to checking and savings accounts, certificate of deposits, club accounts, IRA's mortgage payments, and home improvement/share loans.
• Open Christmas club accounts, new accounts, and Certificate of Deposits.
• Issue money orders and bank checks.
• Process night deposits and other miscellaneous items.
• Process withdrawals and redemption of US Savings Bonds.
• Accept payment for other miscellaneous items.
• Accept orders for checks, deposit slips and checkbook covers.
• Verify endorsements, receive proper identification for cash back and issue proper receipts.
• Identify counterfeit currency and other fraudulent activity.
• Manage and balance individual cash drawer on daily basis.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Recognize customer needs and suggest appropriate services of the bank, referring customer to appropriate department.
• Respond to customer inquiries and concerns in a professional and caring manner