Minimum Education

Bachelor's degree or equivalent experience

Minimum Experience

3

Summary

Contributes to a variety of functions to help maintain server, network, information security, and database systems essential for carrying out the responsibilities and daily activities of the Board. With regular supervision, helps to solve client system and application issues. Works to stays up to date on new technologies, security standards, and other applicable best practices related to server, network, database administration, and information security.

Duties and Responsibilities

• Assists with the installation, modification, enhancement, and/or management of systems and network resources to meet business requirements. This includes performing simple system maintenance to guarantee systems function with limited interruption.
• Contributes to ensuring that technology solutions align with business needs and software requirements.
• Diagnoses hardware and software problems and helps resolve violations as they occur.
• Seeks to develop knowledge of Federal policies and guidelines that govern the confidentiality, integrity, and availability of systems and information management. Researches IT security trends, system security standards, best practices, preventative measures, and disaster recovery processes to provide recommendations. May develop system access profiles based on Board security standards.
• Helps to maintain the security posture of systems through implementation of Board standards and industry best practices.
• With regular guidance, provides system and application support and consulting to clients. This may include resolving customer support issues by taking into account the Board’s and division’s technology standards.
• Contributes to ensuring customer issues are resolved and enhances infrastructure and security systems with a bias toward customer experience.
• Completes the documentation and application of technical and administrative direction to identify functional characteristics of a system, control any changes to such characteristics, and support audits of systems, reports, results, and/or components to verify compliance.
• Provides subject matter expertise and guidance on the adoption of new technologies and tools. Thinks strategically and holistically about current and future requirements.
• Researches technology available in the market including components of cloud computing and one or more cloud technology platforms, in addition to on-premises computing technology, to support evaluating business requirements and determine which tools and services are best fit for a specific purpose. Helps to provide recommendations based on research, including identifying areas for improvement.
• Develops technical documentation for systems and projects to provide direction, guidance, or instruction and/or summarize complex data and information in a succinct and compelling manner.