Job Description

BAE Systems is seeking a skilled Tier 2 mobile device helpdesk representative to join our team supporting client in Washington DC area.This remote role offers the opportunity to work directly with government personnel, providing technical support for mobile devices and ensuring secure connections to client applications. Active TS clearance strongly preferred, and US citizenship are required.

Required Education, Experience, & Skills

Responsibilities:

• Provide professional, customer-focused support to troubleshoot, register, and resolve mobile device issues for users.

• Diagnose issues by identifying the nature of calls, determining root causes, and working to provide effective solutions or escalate as needed.

• Build rapport with users of various backgrounds and personality types to ensure a positive support experience.

• Stay informed on the evolving mobile device landscape and client s mobile policies to provide up-to-date assistance.

• Work effectively in a dynamic, fast-paced environment with flexibility to adapt to changes.

• Participate in a 24/7 on-call rotation to support client s continuous operations.

Qualifications:

• Minimum 1 year of experience with Microsoft Office, Mobile Device Management (MDM) tools, wireless configuration (Apple/Android), and ServiceNow or similar ticketing systems.

• At least 3 years of experience in a customer service or client-facing role, demonstrating strong communication and multitasking abilities.

Pay Information

Full-Time Salary Range: $56195 - $89912

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Tier 2 Helpdesk - Mobile Devices

110771BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression