Description

UNIQUE CRITERIA NEEDED

At Miriam's Kitchen, our Security Officer role is far from typical.We focus on serving the chronically homeless community through split shifts from 6 am to 11 am and 3 pm to 6 pm. Our guests often have diverse mental capacities, including challenges related to mental health or substance abuse.We are looking for individuals who are not only skilled in security but also excel as people-persons, engaging comfortably with our guests. Former or retired police officers and military veterans are strongly encouraged to apply for this unique opportunity to make a meaningful impact.

Position Summary:

Miriams security officers are responsible for overseeing the safety of the dining room and the safety of its staff, volunteers and guests. Security officers also have the responsibility for securing the outside perimeter of Western Presbyterian Church (WPC) during operation hours to ensure safety, prevention of illegal activities and damages to the property.

ESSENTIALFUNCTIONS:

• On duty on time and participates in 15-minute pre-opening meetings with meals/case management check-in to confirm the readiness to open the doors for clients and monitor the guest line outside
• Screens individuals entering the dining room to ensure guests who have been banned from Miriams Kitchen do not return
• Remain fully present and engaged in the dining room during meals and program/case management and must alternate patrol rotation of the following areas: Outside 90-degree perimeter around the front and side of church, dining room door to garage, bathrooms, service line and garage enforcing and ensuring safety and compliance of the rules and guidelines
• Ensures clients respect and follow the Miriams Kitchen client guidelines and posted rules
• Enforces the consequences for violation of the guidelines fairly
• Escorts clients who may be asked to leave the dining room
• Assist with transitions from Meals (and vice versa in pm) and monitor during case management and activities to ensure any guests being disruptive are asked to leave, and all guests remaining in the dining room are engaged with activities or a case manager
• Outside - Ensures guests respect guidelines and discard all trash in available receptacles surrounding the building perimeter.

NONESSENTIALFUNCTIONS:

Other duties as assigned.

Attendance at All-Staff Meetings and organization-wide events

Requirements

COMPETENCIES:Theknowledge,skills,andbehavioralattributesnecessaryforsatisfactoryjobperformance.

Communication Skills

• Clear and effective communication with colleagues, clients, visitors, and emergency services personnel to convey information, report incidents, and coordinate responses

Conflict Resolution and Crisis Management

• Capacity to defuse tense situations, resolve conflicts, and handle confrontations calmly and professionally
• Ability to remain calm and composed under pressure during crises, make sound decisions, and effectively manage emergency situations

Surveillance Skills and Attention to Detail

• Ability to monitor and observe surroundings effectively to detect any suspicious activities or potential security threats
• Being vigilant and observant to identify and address security vulnerabilities, breaches, or suspicious behavior

Security Procedure Knowledge

• Understanding and adherence to security protocols, including access control procedures, alarm systems operation, and emergency response protocols.?

Customer Service

• Providing courteous and helpful assistance to guests, employees and visitors while maintaining a secure environment

PHYSICAL/MENTAL DEMANDS:Physical and mental capabilities required to perform the position's essential functions.

Physical Demands -Regularly required to stand; frequently required to talk or hear; occasionally required to reach with hands and rms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands-Ability to communicate (written and spoken) effectively in English is required.

TRAVEL DEMANDS:This position occasionally requires local travel between Miriam's Kitchen and partner sites.

ADDITIONAL INFORMATION:

• Security staff must wear MK-provided Security Guard uniform (T-shirt, polo, moisture-wicking, sweatshirt, etc.).
• Red Cross First Aid/CPR/AED Certification - preferred
• Bi-Lingual (Spanish) - preferred
• Veterans and/or former police officers are encouraged to apply.

EOE STATEMENT

Miriams Kitchen values a diverse workforce reflective of the community we serve. We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, sex, age, ethnicity, disability, sexual orientation, religion, political beliefs, or any other factors prohibited by law