Program Manager

The Mission: D&G is seeking an experienced Program Manager to assist the U.S. Customs and Border Protection (CBP) Office of Field Operations (OFO) with integrated strategic planning support. The Program Manager will lead a team of communications and marketing professionals to perform stakeholder analysis and develop communications and marketing plans to achieve CBP OFO strategic objectives. This is an outstanding opportunity to support CBP OFO’s mission to secure the border while facilitating lawful trade and travel that supports our national economy.

Duties & Responsibilities:

• Leads and manages the overall performance of the program, ensuring the achievement of all deliverables, milestones and quality requirements.

• Provides direction and vision for projects and oversees strategy.

• Coordinates with internal and external stakeholders to ensure effective communication and reporting.

• Ensures that all staff are provided the necessary tools, guidance, plans, processes, procedures, and resources to perform tasks.

• Oversees resource allocation, risk management, and issue resolution across the project.

• Ensures that project activities comply with contractual requirements and performance metrics.

• Primary point of contact for client.

  Minimum Qualifications:

• Ability to obtain CBP Suitability

• Bachelor's Degree

• 10 years of experience developing and implementing customer experience strategies and capabilities

• 5 years implementing customer experience at DHS components or other law enforcement agencies

• 10 years program management experience

• Preferred Qualifications:

• CBP suitability within the last 36 months.

Place of Performance: This is a hybrid position with onsite in the Washington, D.C. Capital Region.

Who We Are: D&G is one of the fastest growing companies in the Washington-DC area and honored to be named one of the “Best Places to Work” in the nation. We are an 8(a), Service-Disabled Veteran Owned (SDVOSB), and Women Owned Small Business (WOSB) that has been recognized at the highest levels to include DHS Secretary and Secretary of the Army PM and Team of the Year Awards. We are driven to mission success through a combination of ownership, leadership, and accountability. We believe in giving back to our community and proudly supporting organizations such as Homes for Our Troops, SemperK9, and Wreaths Across America.

*This role is restricted to U.S. person(s) (ie., U.S. citizens, permanent residents and other protected individuals under the immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). D&G Support Services will require proof of status prior to employment. 

D&G is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.