The IT Learning Specialist will have responsibility for ensuring that firm personnel receive comprehensive, effective, and timely training to enable them to productively use the systems and applications that Hogan Lovells US LLP has developed, acquired, or customized. The IT Learning Specialist will also serve as a productivity coach, helping lawyers and business services employees identify and implement best practices for the use of software to fulfill individual or workgroup needs. Furthermore, the IT Learning Specialist will from time to time serve as a 2nd tier support resource to aid customers in finding the best ways to accomplish difficult or complex tasks that are beyond the scope of the firms IT Service Delivery team members.

This position has primary training responsibility for all U.S. offices. As part of the Hogan Lovells training team, the IT Learning Specialist will prepare and deliver training to personnel in all of the firms offices, either through video conference, web conference, or other distance learning methods or by occasional travel.

The IT Learning Specialist will:

• Continuously advance his/her knowledge of and ability to 1) use Microsoft Office and other software used by the firm; 2) Use the software in specific law firm scenarios; 3) Improve the application of technology or methods to deliver training in the most effective manner possible.
• Deliver instruction to firm personnel in the use of software applications developed or customized by the firms IT staff. Instruction will include virtual instructor-led training using Zoom, in-person classroom-based training, deskside training/support/coaching, preparation of reference guides, or creation/modification of slideshows/videos/animations. In most cases, the ability to properly train on custom applications will require the IT Learning Specialist to work with the development team and business process teams to adequately understand how the software supports the business and to incorporate business process information into software instruction.
• Plan, design, develop, and maintain:
  • Class training materials,
  • Quick reference guide,
  • Full end-user documentation,
  • Frequently asked questions,
  • Online asynchronous and synchronous learning materials, and
  • Additional instructional or informative documents as required.

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``` - Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records using the firms learning management system. - Work with the Human Resources Department, Office Administrators, and department heads to plan and adapt training to the specific needs of attorney assistants and other members of business services. - Develop strategies to apply software features to specific individual and workgroup challenges to improve the work quality or increase productivity. Promote best practices among various end-user communities through outreach, communication, and direct assistance. - Conduct floor support exercises involving scheduled presence in customer work areas to provide deskside training and coaching to individual customers. - When the project phases demand implementation support, assist end users by helping resolve problems that require an advanced skill set (i.e., problems that cannot be handled by the firms User Support Center). - Assist end users by helping resolve problems that require an advanced skill set (i.e., problems that cannot be handled by the firms Service Desk team or the local User Support team). - Educate the Service Desk and other IT personnel to increase their knowledge of the products used at the firm and improve their effectiveness as first or second-level support resources. - Work on special projects that may require certain expertise in advanced functions of firm standard applications. - All members of the firm are encouraged to articipate in our Global Citizenship program. - Assume other duties as may be assigned from time to time by the supervisor.