• Support FIRM team Managers and global Head of FIRM team.
• Assist with special projects as assigned by the Head of FIRM team and FIRM Managers.
• Assist in the coordination and review of the year-end client special billing arrangements project.
• Assist with maintaining Client Relationship Partner (CRP) designation.
• Assist with establishing global procedures for departmental service level expectations and best practices.
• Preparation of statistics for measurement (number of requests submitted, productivity statistics, matter type statistics, number of new clients and new matters, etc.).
• Assist with the accurate implementation and maintenance of global client rate agreements.
• Analyze systems and processes, investigate ways to improve, automate and streamline processes, and provide feedback and recommendations for possible improvements.
• Serve as a Firm expert regarding all aspects of client/matter maintenance.
• Ensure the department provides excellent and timely customer service and problem resolution to firm attorneys, client account specialists, clients and other firm personnel by employing best practices and utilizing available firm resources and systems.
• Ensure that the firm's information security policies and procedures are followed at all times.
• Complete security awareness training, within a reasonable period after joining the firm, and apply the policy and training requirements when handling information.
• Inform a manager or senior member of the Finance Department about any suspected breaches of security.

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``` - All members of the firm are encouraged to participate in our Responsible Business program. - Other duties as assigned