Summary This position is located in the Architect of the Capitol (AOC), in the U.S. Capitol Visitor Center (CVC). The CVC is the public’s front door to the U.S. Capitol, offering tours and education programs as well as supporting congressional events. Our goal is to inform, involve and inspire every visitor to the U.S. Capitol. The CVC has 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation. Responsibilities The Digital Program Manager will provide the overall technological vision and platform for the CVC’s virtual presence, by developing, implementing and managing the digital infrastructure to deliver engaging experiences that drive online and virtual engagement and learning. MAJOR DUTIES INCLUDE: PROGRAM DEVELOPMENT AND BUSINESS ANALYSIS Facilitates the development and implementation of a digital platform that streamlines and hosts apps and other interactives to provide a branded cohesive vision. Designs and develops digital platform based on CVC’s strategic plan and priorities to support execution and sustainment of the CVC’s digital programs; ensuring all program elements are implemented according to objectives and specifications. Manages the lifecycle of CVC’s digital platform from concept development through implementation. Provides hands-on program management support to optimize delivery of complex programs which require cross-functional support from internal and external teams on analytics, technology, and data. Works with internal and external partners to understand overarching goals; identify and define requirements, scope and objectives accordingly. Serve as primary contact to all end-users of key platform user group. Develops and implements UI/UX interfaces to support digital programs and CVC’s digital platform. Employs strong oral and written communication skills to ensure scope alignment with partners and creative and technical contributors. Analyzes work processes or problems and develops reports and insight. Develops and creates customized reports and dashboards. PLATFORM ADMINISTRATION Creates and documents platform requirements, changes, and enhancements collaborating with internal and external partners. Monitors use of platform and targets interventions to ensure high adoption and high end-user satisfaction. Creates and maintains documentation on existing processes, policies, application configuration and support related materials for users as solutions are developed. Manages upgrades, including coordination during the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments. Develops, implements, and manages SEO content and strategies. PROJECT MANAGEMENT Analyzes business processes and makes recommendations on relevant technology to improve business processes. Plans and manages software and IT projects associated with the digital platform including educational technologies and resources, instructional design, and equitable access for audiences. Serves as a Contracting Officer’s Technical Representative (COTR) performing such duties as writing Statement of Work (SOW) and Requests for Proposal (RFP). Performs other related duties as assigned. Requirements Conditions of Employment You must be a U.S. Citizen. You must be able to pass a drug test. Your resume and question responses must demonstrate the job-related KSAs. You must meet the definition of specialized experience. A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or You must be able to pass a drug test and background check. Your resume and question responses must demonstrate the job-related KSAs. You must meet the definition of specialized experience. Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: (1) Experience implementing and overseeing the development and delivery of a digital platform for an organization; (2) Experience applying project management principles and processes to support content projects in order to present an organization's information online;(3) Experience using emerging media and digital policies, products and technologies to improve digital platforms; (4) Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch; (5) Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations; and (6)Serving as a Contracting Officer’s Representative (COR) or in an equivalent capacity overseeing the administration of contracts and/or agreements. Education Additional Information Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Moving expenses are not authorized. Relocation expenses are not authorized. Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency. This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol. All application materials become the property of the Architect of the Capitol.