Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

The Data Owner will be responsible for leading the Refugee Processing Center's data management strategy, encompassing all areas of data warehousing, data analytics, and business intelligence. This role will lead two distinct teams; one team focused on data engineering and architecture, designing, and building our ServiceNow data warehousing solutions, and another team of data analysts responsible for data exploration, analysis, trend identification, predictive analytics and modeling, and report generation for RPCs wide customer base.

• Develop, implement, and manage the company's data strategy, aligning it with business

objectives and technology capabilities.

• Oversee the design, development, and deployment of the data warehouse system that

integrates ServiceNow data into actionable business insights. Implement a real-time data sync

mechanism to ensure reports are always up-to-date and relevant to business needs.

• Lead a team of data engineers and solution architects in the research, design, and construction

of data systems, including real-time data processing capabilities.

• Drive continuous improvement initiatives for the data warehouse and related infrastructure.

Lead research into new technologies, methodologies, and best practices to enhance the

efficiency, reliability, and scalability of our data systems.

• Oversee a team of data analysts to deliver quality data analysis, predictive modelling, and report

generation.

• Act as a liaison between the technical teams and upper management, effectively translating

business requirements into technical specifications and vice versa.

• Establish and maintain data governance, data management standards, and data quality metrics

to ensure data integrity and security.

• Collaborate closely with the Security and Compliance team to develop and maintain necessary

design and other documentations for the System Security Plan (SSP) and achieve Authority to

Operate (ATO).

• Foster a data-driven culture within the organization and promote the value of accurate and

accessible data.

• Continually evaluate emerging technologies to stay ahead of industry trends and opportunities.

• Manage team resources effectively, ensuring optimal allocation based on project requirements,

individual skill sets, and team capacity. Oversee task management and work prioritization,

ensuring project milestones and objectives are met on time.

• Regularly provide reports to Government leads regarding task progress, potential issues, and

proposed solutions. Ensure transparent communication to facilitate informed decision-making

and optimal support.

• Responsible for organizational integration technologies and platforms, interface configuration in

a multi-system integration environment with packaged application customization, and custom

integration development, with integration programming, analysis, coding, design, development,

configuration, implementation, testing, documentation, application programming and solution

analysis, support, maintenance, and troubleshooting.

• Document testing and maintenance of system corrections.

• Develop, document, and analyze user requirements to define the problem at hand.

Must be located in the Washington, DC Metro Area

Secret clearance required

Required Technical and Professional Expertise

• Secret Clearance

• Bachelor's degree in Computer Science, Data Science, Information Systems, or Business; or the

equivalent combination of education, technical training, or work experience.

• Minimum of 10 years of experience in data management roles, with at least 5 years in

leadership positions.

• Proven experience in designing and deploying data warehouse solutions, specifically with

ServiceNow integration.

• Extensive experience with data architecture and data warehousing principles and

methodologies.

• Experience with modern data platforms and tools for data analysis, data quality, and business

intelligence.

• Experience in leading and managing cross-functional teams.

• Strong understanding of data analytics and predictive modeling techniques.

• Excellent communication skills with the ability to translate complex data concepts into

understandable business terms.

• Strong project management skills with the ability to handle multiple projects simultaneously.

• Excellent leadership skills with a strategic mindset.

• Exceptional problem-solving skills and analytical thinking.

• Strong interpersonal skills with the ability to communicate effectively with both technical and

non-technical stakeholders.

• High attention to detail with a commitment to data accuracy and integrity.

• Must be able to work under pressure, following a plan and balancing competing requests by

priority.

• Strong customer service and team focus is required.

• Must be able to demonstrate problem solving skills, including defining severity and

demonstrating appropriate escalation.

• Must be able to create solutions to resolve complex operational problems, collaborating with

vendors and users as required, and identify trends that warrant immediate attention.

• Must be able to maintain accountability for the timely resolution of specific issues and problems

within a particular area, application, database, technology or system.

Preferred Technical and Professional Expertise

• Experience at Department of State/Federal

• Experience in Refugee Case and Data Managememt

• Professional Data Warehouse Certifications

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.