Training Begins: Tuesday, May 28, 2024! Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America s major cities and America s smaller regions. The services we offer faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office. Company Benefits: Along with that rewarding feeling, you ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: $1000 Sign-On Bonus! Paid on the job training and opportunity to promote! Company Provided Equipment! Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Pay increases through self-guided training! Monthly commission potential! Shift differential pay increase for evening shifts! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program! Position Responsibilities: Interact with customers by telephone, as well as e-mail, mail, and fax. Answer customer inquiries and solve problems regarding billing, services, and products. Assess customer needs and interests to present Mediacom products and services. Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Exceed or maintain minimum sales, quality, and productivity standards. Demonstrate courtesy and patience in customer relations. Troubleshoot basic service issues and schedule on site service calls when necessary. Receive and process customer payments.