Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

This is an exciting opportunity for an enthusiastic and hardworking individual, working for a company that encourages Freedom and Responsibility.

Offering an exciting and fast-paced work environment, we are looking for a hands-on, customer-focused individual with the ability to keep pace with our growth. The Workplace Experience Coordinator will be responsible for providing an exceptional experience to all staff and visitors, ensuring we are using resources to the optimum.

The successful candidate will be proactive and creative and will be encouraged to express new ideas on improving the overall experience in the workplace. This role reports directly to the Workplace Experience Manager.

Job responsibilities include:

• Ensure an exceptional experience for all stakeholders, to include staff, visiting employees, new hires, guests and interview candidates.

• Promote a high level of satisfaction among staff by promptly responding to their service requirements. Ensure the same level of service from team members and Workplace vendors.

• Work collaboratively with cross-functional partners and immediate team members to support the delivery of service excellence, continuously evaluating existing processes to identify areas of improvement where possible.

• Work collaboratively with vendors to ensure high levels of service, maintaining solid communication and good working relationships.

• Assist with Reception duties where needed, presenting a professional and welcoming first contact to all visitors, coordinating shipping and receiving requests, managing New Hire access cards etc.

• Support the EMEA Workplace Food & Beverage Manager and Workplace Manager to ensure a high level of service and quality with on-site catering services.

• Working across various contact streams to assign, monitor and complete employee requests in a timely and efficient manner.

• Assist the Workplace Manager with staff engagement and Workplace communications.

• Manage office supplies, from design conception to stock control. To include but not exclusive to, stationery, toiletries, first aid supplies, swag, front of house supplies.

• Work with external vendors and Workplace Operations team members to actively improve and promote our sustainability performance.

• Assist with planning, coordination and set up for any events within the office - working with partners, vendors and stakeholders to ensure smooth and successful execution.

• Work collaboratively with Workplace Operations to Onboard and welcome new employees into their new workplace.

• Work with Workplace Operations to ensure that Health and Safety within the workplace is always observed.

• Support Workplace Management and Operations teams on an ad-hoc basis as well as other EMEA Workplace teams.

Requirements:

• Experience in a similar position is desirable, ideally bringing 2 years of experience in a customer/employee focused role (e.g a facilities role focused within a corporate company)

• A team player with ability to maintain successful relationships with all internal and external stakeholders

• Customer service driven, with the ability to demonstrate innovation and drive

• Self motivated and proactive, with confidence in knowing when to make a decision, and when to seek further clarification

• Details driven with excellent verbal and written communication skills

• Demonstrable problem solving skills, with the ability to exercise excellent judgement in reaction to the current needs of the workplace

• Accustomed to multitasking in a fast-paced creative environment, with strong attention to detail and excellent organisation skills

• Flexible attitude and willingness to sometimes work outside of the usual office hours

• Knowledge and proficiency with Gmail, Google Docs, etc.

• Demonstrate a clear understanding of the Netflix Culture (https://jobs.netflix.com/culture)

  We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.