Job Information
Markem-Imaje Technical Support Specialist in Warsaw, Poland
Technical Support Specialist
Location:
Warsaw, MZ, PL
Solaris Laseris part ofMarkem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Technical Support Specialistposition is pivotal in the execution of our product roadmap and have a direct impact on our customer’s experience with Solaris & Markem-Imaje products. You’ll have an opportunity to work in a cross-functional environment, partnering closely on all levels of the organization.
What you will do:
As a global printer expert, you will provide technical, application & documentation support to the business, including hardware, software, industrial integration, and application space
Work directly with aftersales/presales engineering and quality teams as necessary to resolve technical issues
Be a key contributor and work directly with the Product Development on existing product evolution and new product development, with focus on the customer experience and serviceability
Provide problem resolutions for technical issues escalated from our internal worldwide teams, and international business partners
Be a cross functional team member to identify corrective/preventive actions through root cause analysis
Engage with the technical service, sales community, and other key functions of the company to share product and application knowledge
What you need to have:
A minimum of 2 years’ experience working in multiple aspects of a technical role (technician, helpdesk or engineer) – working directly with customers and cross-functionally to resolve complex technical issues
Electromechanical knowledge with proven experience in an industrial, multinational organization (industrial integration and industrial automation a plus)
Strong analytical and problem-solving skills with the ability to see problems as an opportunity
Excellent verbal and written communication skills and the ability to communicate with all levels of the organization
Knowledge of various Microsoft Office tools
Effective communication in English
Availability for travelling including local & cross-border travels (approx. 10-15%).
Networking aptitude, incl. IP Networking knowledge, computer system knowledge and databases will be a plus
JIRA/TRELO and SAP knowledge would be a plus
What we offer:
A great job, highly professional environment and friendly work culture
Growth Opportunities within international environment
Private Health Care (Medicover)
Multisport
Performance based yearly merit increase
Recruitment Referral bonus
Company Social Benefits Fund
Opportunity to join a group Insurance
Smart casual dress code
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness, and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
#LI-Onsite
#LI-WM1
Work Arrangement : Onsite
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function : Product Development