Job Description Summary

We are looking for a growth-oriented individual who will be responsible to answer customer calls, and field engineers coordination. This if fixed-term contract (maternity leave cover, until spring 2026).

Job Description

Key Responsibilities include:

• Take incoming customer calls and log the problem in the appropriate tool.

• Identify our contractual commitments and ensure accurate use of remote support.

• Coordinate job of engineers team, assign them to job according to their skills,

• Take incoming calls from engineers related to dispatching.

• Enter all comments and agree on an action plan.

• Escalate issues to Team Leader if required

Qualifications / Requirements:

• Experience in a Customer service role.

• Excellent communication skills, both written and spoken

• Organizational and customer service focused skills

• Ability to work independently, but also enjoy being a member of a team

• Ability to handle shifting priorities and workflow with enthusiasm, all while still meeting critical deadlines

• Fluent Polish with good English skills both written and spoken

• Ability to work on computers and being comfortable learning and using different systems

• Effective time management and organizational skills; able to balance multiple priorities.

• Skills to work under time pressure.

Desired Characteristics:

• Ability to work independently with minimum direction.

• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.

• Ability to quickly identify and prioritize issues, create solutions and meet deadlines.

Inclusion and Diversity :

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Our total rewards are designed to fuel your ambition by providing the flexibility and support you need to turn your ideas into impactful realities. Our compensation and benefits align with what you'd expect from an organization of global reach and scale. You'll find yourself surrounded by career opportunities in a culture that fosters care, collaboration, and support.

About us :

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Additional Information

Relocation Assistance Provided: No