Job Description

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

Responsibilities:

• Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team

• Answer questions or resolve server related problems for clients via telephone or using tools to gain remote access

• Provide assistance concerning the use of server hardware, installed software applications, and operating systems

• Provide support for implementation, troubleshooting, and maintenance of IT systems

• Travel to non-warzone areas up to 10% of the time is required

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Required Education, Experience, & Skills

We are actively seeking candidates with a minimum of 6 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master s Degree are preferred in one or more of the disciplines described below where specific skills may include the following

• Addressing trouble tickets in a timely fashion

• Creating request for support via ServiceNow

• Support assess management tracking of inventory

• Training new users

• Documenting problems and troubleshooting efforts in ticket processing database

• Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users

• Answer questions or resolve server build related problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve

• Provide assistance concerning the use of server hardware, installed software applications, and operating systems

• Provide support for implementation, troubleshooting, and maintenance of IT systems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems

• Responsible for delivering hardware to sites in WMA

• Creation of system documentation, standard operating procedures, and system guides

• Working knowledge of Active Directory, Microsoft Office, Window Server 2016-2021

• Familiarity with Microsoft Windows Server operating system build processes and tools

Preferred Education, Experience, & Skills

• Extensive experience or training related to a particular skill, language, system, or technology

• Capable of not only delivering a capability tied to that skill but passing their knowledge on to others

Pay Information

Full-Time Salary Range: $140690 - $239140

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Systems Administrator (Senior)

103551BR

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