Job Information
AVI Foodsystems IT Support Specialist, Full-time in Warren, United States
IT Support Specialist, Full-time
AVI Foodsystems Inc Warren, OH (Onsite) Full-Time
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Job Details
AVI Foodsystems is looking for an energetic and optimistic team member to immediatley hire to fill the role ofSenior IT Support Specialistat ourHeadquarters location in Warren, OH.
Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
Support 350 local users and 1,700 remote users
Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
Maintain accurate inventory of technology assets including hardware, software, and licensing
Ability to independently review user manuals and identify solutions to complex issues
Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
Support networked multifunction units to include printing, scanning, and faxing
Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
Support point of sale (POS) systems
Follow up on closed tickets to verify satisfactory resolution
Participate in structured cabling/wiring as required
Setup and/or assist with technology for presentations
Endeavor to resolve issues on first call without escalation
Escalate appropriately to specialty IT groups
Install and upgrade software on end user computer
Travel up to 15% of scheduled hours, which may include overnight stays
Qualifications:
Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
Customer service training and/or experience
Ability to handle interactions with diplomacy and tact
Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
Minimum of 3 years’ experience in an IT support role
Experience in resolving root cause issues rather than individual problems
Excellent interpersonal skills
Skills:
Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms
Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support
Excellent interpersonal skills
Good work habits under pressure
Detail oriented
Benefits:
AVI offers:
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
Text AVI to 51893 to join our talent network and apply!
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Job Snapshot
Employee Type Full-Time
Location Warren, OH (Onsite)
Job Type Information Technology
Experience Not Specified
Date Posted 05/03/2024