Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to [Warren, Michigan ] three times per week, at minimum [or other frequency dictated by the business

The Lead Quality Analyst will support the North America operations team in implementing processes to improve their Quality performance and work closely with other members of the Quality Systems and Assurance team, WSIO, and the operations teams to reduce the occurrence of Quality errors (claims and returns). This position will support plant personnel through training opportunities and coordinating with others to identify where noncompliance to BIQ requirements may exist within the Plants. The Lead Quality Analyst will assist the operations teams in closing existing noncompliance gaps and support the transformation and modernization of the quality reporting tools, claims and returns processing, and BIQ future process development. Lead a team of dealer liaisons that support the customers of their respective parts distribution centers.

Responsibilities:

• Train new Quality Supervisors on data analytics using Tableau

• Lead, train, and support Quality supervisors and Dealer Liaisons on claims processing and process compliance to defined task instructions

• Coordinate input from internal and external customers to better understand customer needs and/or perceptions

• Manage Quality systems including Dealer Claims (IMS - DCL), PWB+ Claim and Return submissions and categorizing, Quality Communication Forms (QCFs), TSO edits for distribution of weekly lines files, GEMs II and Requests for Package Review

• Display ability to lead a team including manage Quality Reporting (CQR, CSO3, RSCs, SPC charts, etc.) and Metric setting

• Organize/plan annual GMNA Functional Workshops (e.g., Quality and Dealer Liaison)

• Train new plant managers on Quality tools and systems

• Provide BIQ related support, including on-site visits to assist with implementation of BIQ in the Plants

• Support WSIO Team members, Plant managers, and Plant Quality Leads through BIQ training as applicable

• Support and train Plant Quality Leads / supervisors on new and existing processes

• Assist plant operations with issue resolution for unusual or complex Quality problems

• Support GMS Formal Assessments as scheduled - acting as BIQ Assessor

• Establish a course of action to accomplish completion of projects

• Assist customers with escalated claims and returns issues

• Provide back-up to Quality Systems and Assurance team members when applicable

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidates

Additional Job Description

Qualifications:

• Bachelor’s degree with a major in engineering/statistics/mathematics or equivalent training that supports logical and detailed data analysis preferred

• High level of analytical ability where problems are complex

• 5 years within Warehousing/Quality , or Manufacturing

• Tableau experience Required

• People Leader experience preferred

• Oral and written communication skills

• Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals

• Problem solving capabilities to analyze root cause and establish solutions for quality related issues.

• Must be able to work cross functionally to define problems and resolve issues as they arise

• Share direct and actionable feedback to assist in implementing solutions and process improvements

• Knowledge of, and ability to effectively use, computer software for analysis of data

• Knowledge of GMS Built-In-Quality Principle and its correlation with achieving Plant Quality performance is preferred

• Travel 25% Domestically + Internationally

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

• Company and matching contributions to 401K savings plan to help you save for retirement;

• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

• Tuition assistance and student loan refinancing;

• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.