A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Director of Account Management will lead and oversee account management activities supporting the external New York market book of business. Responsible for owning the plan P&L and the strategic design of cross-sell and renewal opportunities, the Director will develop a deep understanding of market drivers and create strategic plans to ensure the team meets or exceeds annual retention and revenue goals. The Director will manage a team of Account Executives, ensuring that all business meets profitability standards and regulatory compliance while achieving client retention and revenue targets. Additionally, the Director will nurture strategic internal partnerships with our Growth and Shared Services teams. This role will operate in a hybrid capacity from any of our New York State or New York Metro corporate offices.

How you will make an impact:

• Provide Leadership and Strategic Direction: Lead account management teams to ensure business meets profitability standards and regulatory compliance. Collaborate with matrix leaders to develop strategies and manage plans to achieve client membership and financial goals.

• Client Renewals: Develop and implement strategies to ensure that clients renew contracts.

• Net Promoter Score (NPS): Create and establish strategies to enhance customer satisfaction and improve NPS, focusing on long-term improvement plans that take at least a year to impact.

• Provider Network Partnerships: Work with network contracting teams to drive value-based purchasing agreements and build strategic alliances with providers in the New York market to improve member access and affordability.

• Product Development Input: Provide input to the Product Development team on opportunities to create profitable and efficacious products that meet the strategic needs of clients.

• Team Management: Hire, train, coach, counsel, develop, motivate, and evaluate the performance of direct reports, focusing on building a competent and high-performing team.

• Travel to customer headquarters and events.

Requires a BA/BS and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills and Experiences:

• Leadership experience in account management, preferably in behavioral health, managed care, or health plan commercial or government state client contexts.

• Expertise in behavioral health products, account management, and managed care.

• Proven track record of leading teams, managing direct reports, and achieving significant business outcomes.

• Experience in behavioral health provider network management, pricing, and underwriting.

• Strong knowledge of client concerns, purchasing behaviors, and market drivers within the health plan sector.

• Proven experience in negotiating and developing value-based purchasing agreements.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $150,240.00 to $270,432

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.