We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As a Working Student focused on Net Promoter Score (NPS) and Product Success for the SAP Customer Experience Product Engineering organization, you will support our efforts to gather and analyze customer feedback, contributing to the improvement of our CX product portfolio and overall customer satisfaction.

What you bring

• Student (f/m/d) at a University or a University of Applied Sciences

• Preferred fields of study: Business Administration, Management, Sales

• Computer skills: MS Office, Power BI

• Language skills: Fluent in English, German as a plus

• Soft skills: Analytical mindset, team player, expert in organizing, creative, time management, excellent communication skills

• Others: Problem solving skills

Meet your team

You will work closely with the Product Success team to ensure that our offerings align with customer expectations.

Our Mission

Championing product success through strategy evangelism and customer-centricity by actively listen to our customers and partners to continuously improve I&CX product portfolio and satisfaction based on their feedback. We aim to build strong partnerships with our strategic customers and partners, evangelize I&CX strategies internally and externally, and deliver an experience that exceeds expectations.

Main Team Responsibilities

• Voice of the Customers and Partners

• Customer Insights (NPS & C-SAT)

• I&CX Strategy Evangelism

• Strategic Customer Programs

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) Specific conditions may apply for roles in Vocational Training.

Requisition ID: 409312 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid