Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure.We are looking for skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level.

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

The Datacenter Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, etc..) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Some of the key responsibilities the Datacenter Technician will undertake are,

Problem Solving

Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

Escalation point and technical troubleshooter for all Systems and Network hardware problems

Deep diving into Linux server issues

XEN service virtualization troubleshooting

Technical

Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

Remediation of physical layer outages, both Systems & Network

Remediation or recovery of physical power issues on racks

Participate in Data Center power & cooling events

Operations

Working Shift rotations to meet 24x7 On-Call requirements.

Install & configure racks of hosts in line with internal SLAs

Triage & resolve trouble tickets for all devices in your region

Data Center point of contact for all High Severity issues

Physical replacement of server and network device parts

Ensure correct rotation of parts & spares

Help define metrics to increase our customer uptime

Enforcing Amazons Security Best Practices

Interact with third party vendors & contractors and other Datacenter technician

Contribute ideas to improve operational efficiency

Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs

Project Management

Participate in and deliver on a number of high impact small to mid-scale projects

Participate in team meetings for metric analysis and project status updates

Help build the world’s largest Cloud infrastructure

Mentoring

Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring

Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Familiarity with computer hardware components and operating systems

• Ability to manage work and priorities through a ticketing system and coordination with Manager

• General knowledge of troubleshooting server hardware issues

• Meets/exceeds Amazon’s leadership principles requirements for this role

• Ability to work well with others in a team environment, displaying excellent time management skills

• Ability to take direction from both a directed work system and/or a team lead •

• Able to lift/move up to 20kg equipment daily

• Valid EU driving license

Preferred Qualifications

• Experience with problem ticket tracking, prioritization, and escalation procedures

• Basic networking experience

• Meets/exceeds Amazon’s functional/technical depth and complexity

• Basic networking experience

• Basic understanding of data center facilities

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.