Job Track Description:

Responsibilities:

• Monitors applications and processes and assists with remediation steps.

• Follows documented process for daily activities.

• Assists with incident management and support requests.

• Performs actions based on business/operational needs and prepares system reports.

• Participate in performance monitoring and optimization.

• Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.

• Remain flexible to changes in priorities with the ability to multi-task.

• Involves working in 24/7 rotational shift (should be willing to work in night shift)

Technical skillset:

• Experience in at least 1 industry-standard ticketing tool

• Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience

• Experience in Incident Management and Problem Management

• Knowledge on Windows 2008, 2012R2 and 2016 Servers.

• High energy, ability to multi-task, prioritize conflicting demands.

• Excellent communication (verbal and written) skills.

• Knowledge of MS Office Applications (WORD, EXCEL, VISIO, MS Project)

• Have a good Understand infrastructure technologies like (Windows Servers, Middleware, Linux, Networking, etc.)

Qualifications :

• A University or college degree in a relevant discipline.

• 1+ years’ experience in Application Support