岗位职责

1.及时准确的为酒店内外宾客转接电话。

2.准确及时的为客人传递信息，确保顾客隐私。

3.遵循酒店品牌标准，保护客人隐私，防止酒店数据泄露。

4.了解酒店酒店的基本概况。

5.汇报有关酒店系统，硬件设施的有关问题及处理方式。

6.随时向客服中心经理汇报最新的动态。

7.确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。

8.确保完成每日的任务，包括并不仅限于工作检查表所列的工作。

岗位要求

1.具有一年以上工作经验。

2.大专及以上学历，具有良好的英语沟通能力。

3.能熟练的掌握和运用电脑。

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.