About the Position

Meridian University is seeking an individual experienced in customer service and the specific nuances of higher education. This role involves both process management and case management in the context of supporting graduate-level students throughout their academic journey.

Classification: Full Time

Location: On site at Meridian University's Bay Area Center in Petaluma, CA

Benefits: Medical, Dental, Vision, Life, 401(k), PTO, Sick Time, Paid Holidays, Spotify subscription, Calm app subscription

Required Qualifications:

• Bachelor's degree or higher

• Administrative experience

• Proven experience handling complex and high-stakes customer service cases

• Excellent written and verbal communication skills

• A sense of initiative and exceptional diligence

• Familiarity with CRMs or ticketing systems

• Interest in working on site

Preferred Qualifications:

• Master's degree or higher

• Experience supporting university-level students

• A background in psychology, education, business, coaching, or leadership

• Experience working in a start-up or small team setting

• Familiarity with Salesforce

• Familiarity with Microsoft 365 programs (Outlook, SharePoint, Teams, etc.)

  About Meridian University

Founded 30 years ago in the San Francisco Bay Area, Meridian University enrolls students globally in its unique hybrid and 100% online graduate degree, certificate, and public programs. The University offers master's and doctoral programs in Psychology, Education and Business with diverse concentrations (https://meridianuniversity.edu/academics/concentrations) available within each of these programs. Meridian's integrated, innovative curriculum is designed to be experiential and transformative.

Meridian graduates are engaged in varied professional contexts that include coaching, psychotherapy, organizational development, facilitation, social healing, social entrepreneurship, and transformative leadership.

Meridian's graduate programs are available in two formats, hybrid and 100% online. This model supports students who are working professionals and balancing other life commitments to move forward towards their personal and professional future.

How to Apply

Use the Meridian Careers site at http://careers.meridianunivers... (http://careers.meridianuniversity.edu/) to apply. A cover letter and resume are required. In your cover letter, speak to your alignment with Meridian's vision and mission as well as your skills and capacities relevant to the role description and qualifications.

Please do not call, email, or drop in regarding your application. We cannot respond to all applications due to the volume received.

Meridian is committed to diversity across all criteria-of-difference in its staff, faculty, and students through affirmative hiring policies and practices as well as global availability of positions and educational offerings.