Job Title

Technology Evaluation Manager

Agency

Texas A&M Engineering Extension Service

Department

Texas Engineering Extension Service

Proposed Minimum Salary

$5,681.81 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

The TEEX Testing and Innovation Center’s (TT&IC) Technology Evaluation Manager is responsible for managing the multi-faceted, cutting-edge public safety technology evaluation program. Works with leading innovators, technologists, and subject-matter professionals from public safety and homeland security-related fields to evaluate and assist in the refinement of technologies. Provides cradle to grave planning, coordination, and implementation of TT&IC’s technology evaluation projects. Responsible for ensuring customer relationships are managed in accordance with the TEEX core values. Initiates and manages efforts to attract new customers and retain existing customers. Plans and manages the TT&IC marketing strategy. Assists in the planning and delivery of Center events. Assists the Center Director in the day-to-day operations of the TT&IC through ensuring the administrative reports, financial reports, purchasing, and invoicing are accurate and completed on time. Serves as the primary liaison for Center clients throughout the lifecycle of their project.

This position reports to the Center Director.

Required Qualifications:

• Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience. (equivalency: will consider an Associate’s degree with seven years of project/program management, public service, or related experience to include two years of business development/customer relationship management experience.)

• Five years of project/program management, public service, or related experience to include two years of business development/customer relationship management experience.

Required Licenses/Certifications:

• Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment.

• Must have a valid passport or ability to obtain within 180 days of employment.

Preferred Qualifications:

• Five years of recent experience in one or more of the following career fields: Military, Fire service, Law Enforcement, Heavy Rescue (i.e. Urban Search and Rescue), Emergency Medical Services, Emergency Management, GIS).

• Five years of project management experience or Project Management Professional Certification (PMI PMP).

• Five years of relevant experience in technology innovation.

• Master’s degree from an accredited college or university.

Physical Requirements:

• Ability to work outdoors exposed to various weather conditions, potential allergens, elevated noise levels, and heat.

• Must be able to lift light, moderate, and/or heavy Public Safety, Workplace Safety, and Homeland Security related technologies.

• Physical conditioning consistent with setting up for meetings, conferences, tradeshows etc.

Knowledge, Skills, and Abilities:

• Skilled at proposal and budget development, contract development.

• Skilled at coordinating and collaborating with Subject Matter Professionals across industry and academia as needed to develop and implement tailored technical services.

• Strong communication and presentation skills.

• Ability to interact positively and professionally with clients and staff.

• Knowledge of basic office software and instructional programs.

• Knowledge of principles and methods for teaching and instructing individuals and groups.

• Ability to facilitate groups of various sizes.

• Skilled in utilizing various learning and active listening strategies.

• Ability to comprehend and express information and use inductive and deductive reasoning.

Equipment:

• Standard office equipment: computer, keyboard, multifunctional printer, telephone.

• Public Safety, Workplace Safety, and Homeland Security technologies.

Notifications:

• This position is security sensitive.

• This position may require work beyond normal office hours and/or work on weekends.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TEEX regulations and procedures.

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and Agency safety requirements.

• As part of TEEX’s mission of providing training, developing practical solutions, and saving lives; this position could be required, if called upon, to deploy within the State of Texas as directed by this position’s Division Director/HQ Department Head.

• Ability to travel independently to other and/or remote locations by driving a personal or TEEX vehicle and/or flying on commercial airlines.

• This position requires domestic and international travel.

Essential Duties, Tasks, and Percentages:

Project Planning, Coordination, and Implementation – 35%

• Develops proposals and budgets for the delivery of tailored technology evaluation services.

• Drafts, negotiates, and executes contracts for TT&IC technology evaluation projects and services.

• Coordinates and collaborates with Subject Matter Professionals across TEEX, TAMUS entities, and vendors as needed to develop and implement tailored technology evaluation services.

• Collaborates with a variety of industry and public and private safety professionals to identify and evaluate technologies that have the potential to enhance public safety and improve homeland security.

• Safely executes test plans in field operations and/or at TEEX and partners sites.

• Drafts status, evaluation and test reports using information, data, and metrics for publication.

• Reports project updates and milestones to the Center Director.

Customer Relations – 25%

• Ensures customer relationships are managed in accordance with TEEX Core Values.

• Builds and maintains relationships with key customers, partners, and collaborators.

• Provides outstanding customer service.

• Learns key customer individual needs and addresses them.

• Conducts business reviews using CRM programs.

• Keeps internal and external customers updated on the latest products to increase sales.

• Resolves customer complaints quickly and efficiently.

• Follows up on leads, tracking project timelines, and deliverables.

Strategic Planning and Implementation - 15%

• Assists the Center director in developing and implementing strategies to identify potential customers.

• Conducts market analyses and environmental scanning to identify opportunities for current and future business.

• Ensures the accuracy and timeliness of data, services, and products created by the TT&IC.

TT&IC Marketing Strategy - 15%

• Plans and implements external marketing strategies to boost the TT&IC’s public profile.

• Serves as the primary point of contact with the TEEX Marketing Managers CoP.

• Manages the TT&IC social media, website, and external publications by drafting, editing, and scheduling marketing communications.

• Manages the development and revision of brochures, e-blasts, advertisements, flyers, newsletters, and other marketing materials.

• Prepares and delivers presentations at meetings, conferences, trade shows, etc.

TT&IC Events - 10%

• Assists the Center Director in developing proposals and budgets for TT&IC events.

• Defines and manages logistical needs for TT&IC events.

• Drafts and prepares communications (i.e., marketing and promotional materials) for center events.

• Assists the Center Director in coordination and collaboration with Subject Matter Professionals across TEEX, TAMUS entities, and vendors as needed to execute TT&IC events.

Other Duties:

• Performs additional work duties as assigned.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

The Texas A&M Engineering Extension Service (TEEX) is an internationally recognized leader in emergency response training, workforce training and technical assistance. Last year, TEEX served more than 138,000 people from every U.S. state and territory and 131 countries worldwide.

Major TEEX programs include Fire and Emergency Services, Infrastructure and Safety, Law Enforcement and Protective Services and Business and Cyber Solutions . TEEX operates a comprehensive emergency preparedness campus with some of the world’s top training facilities, including the Brayton Fire Training Field, Disaster City® and the Emergency Operations Training Center. Additionally, TEEX is home to state-of-the-art facilities for training in public utilities, law enforcement and unexploded ordnance. For cybersecurity training, TEEX has built a fully-mobile Cyber Training and Exercise Range that simulates cyberattacks, providing a hands-on experience not often seen in cyber exercises.

As part of the National Domestic Preparedness Consortium and home to the National Emergency Response and Recovery Training Center, TEEX has also been a leader in homeland security training since 1998, providing federally funded homeland security training and exercises for communities across the nation.

Beyond training and technical assistance, the agency also sponsors two statewide response teams, Texas A&M Task Force 1 (TX-TF1) and Texas A&M Public Works Response Team (TX-PWRT). While TX-TF1, an elite urban search and rescue team, provides emergency response personnel and resources during disasters , TX-PWRT restores public utilities such as water, gas and electricity after disasters.

Texas A&M Engineering Extension Service is an Equal Opportunity/ Affirmative Action/Veterans/Disability Employer.

If you need assistance in applying for this job, please call (979) 458-6801 or email employment@teex.tamu.edu .