Technical Product Analyst - Telephony (100% Remote)

Virtual

Req #1427

Friday, May 10, 2024

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com .

Position Summary:

The Technical Product Analyst plays a vital role in the successful delivery of our industry-leading products and services. This position will operate in the details and ensure that we have the right technical specifications and artifacts to support a high-quality development effort and ensure customer satisfaction upon delivery of the product or service. Partnering closely with key leaders throughout the organization, the Technical Product Analyst will walk alongside the delivery of requirements from start-to-finish to ensure that we produce tangible benefits through the products and services we provide to our customers.

This is a Remote/Work from Home position.

Responsibilities:

• Drive the definition and delivery of ClearCaptions next generation customer solutions.

• Work with product managers, program managers and business analysts to understand the requirements and develop comprehensive technical specifications.

• Facilitate a key role in the overall delivery process by providing requirements and specifications management and traceability through the delivery of the project to production.

• Work with architects and engineers to craft solutions addressing business needs.

• Be hands-on with describing business rules as technical artifacts for development and test engineers, product managers, and any functional team that depends on this information.

• Define requirements at a level that can support application development and testing.

• Analyze technical specifications and create user stories for engineering and test engineering teams.

• Be the product owner for the scrum teams driving project execution.

• Assist in creating product roadmaps, feature prioritization, and technical requirements.

• Create and maintain product documentation, including user guides, technical specifications, and release notes.

• Ensure clear and accurate documentation for internal and external stakeholders.

• Promote data quality standards across departments and with vendors.

  The kind of people we look for:

• Versatile people who thrive on variety and challenge.

• Excited about working in a fast-paced environment.

• Innate problem solvers who want to grow in a flexible, collaborative culture.

• Takes initiative, pushes boundaries, motivated to innovate.

• Talented individuals with a growth mindset who want to use their learning and relationship-building skills.

  Qualifications:

• Bachelor’s Degree in Computer Science, Management, or related field.

• 5+ years of experience as a test engineer, software engineer, business analyst, systems analyst, product owner, or product manager is required.

• Telecom/Telephony Industry experience preferred.

• Understanding of telephony CPE and/ or hardware manufacturing a plus.

• Experience and/or understanding of the complexities delivering and supporting products to hard of hearing customers, who are typically seniors.

• Experience working within an API driven architecture with hands-on role in the creation of technical design documentation, using sequence diagrams, activity diagrams and general UML best practices.

• Ability to define requirements that meet the goals and needs of the business as defined by product and other key stake holders.

• Ability to shift focus quickly in order to keep up with changes business needs.

• Be a quick learner who is able to incorporate technical details and translate these into easy to understand functional requirements that can be understood by developers and QA testers.

• Excellent organizational skills with a proven methodology for managing project artifacts, including versioning, approval workflows, etc.

• Experience with understanding business processes and the ability to develop detailed workflows to communicate current and future states to the key stakeholders.

• Experience analyzing and reporting data to identify issues, trends, or opportunities in a meaningful way to a variety of audiences.

• Excellent verbal and written communication skills, presentation, and problem-solving skills.

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.

• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.

• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.

• Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams); Jira, Confluence.

• Familiarity with agile development methodologies is a plus.

• Experience in working with overseas outsourcing partners and may require off-work hour meetings.

  Physical Demands:

  Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)

• Keyboarding (95-100%)

• Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%)

  Work Environment:

  100% Remote: Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (up to 5%) may include overnight and out-of-state travel.

  Compensation :

  $93,200 – 117,600 plus a 5% bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

  Intrigued to learn more?

  When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

  ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  Disclaimer:

  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Other details

• Pay Type Salary

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