OVERVIEW

As a Director of Client Management at Zelis, your primary focus will be to develop and execute growth, renewal, and retention strategies for our National Market Clients. You will play a crucial role in coordinating and ensuring transparency across multifaceted growth and retention initiatives. Additionally, you will engage with customer leadership teams at various levels to build strong relationships.

Responsibilities

Strategic Client Management

• Manage relationships with customers within the National Markets sector.

• Develop a comprehensive account strategy for expanding the range and quantity of services for each customer across the Zelis product portfolio.

• Prepares and presents Quarterly Reviews with customers including goals, initiatives, trends, financial impact, value and ROI.

• Ensure effective communication with clients regarding upgrades, services, and products.

• Communicate account development plans and status to internal business units and executive management.

• Gather client feedback and ideas for future development to meet their requirements and expectations.

Relationship development

• Foster and maintain strong relationships with customer accounts.

• Serve as the liaison between Zelis and clients, and issue resolution point.

• Advocate for clients by monitoring and supporting all activities, managing problem resolution, and escalating issues when necessary.

Sales Support

• Work closely with sales, operations, and management to ensure ongoing customer satisfaction.

• Identify sales opportunities and provide support to sales executives throughout the sales cycle.

• Understand decision process and key stakeholders.

• Participate and support in RFP process.’

Financial Forecasting

• Contribute to creating financial forecasts to support corporate and finance initiatives.

• Identify and document financial and client risks, including necessary escalations.

CRM Maintenance

• Enter and maintain customer records in the CRM Salesforce Database

Management

• Recruit, develop, coach and retain exceptional talent, emphasizing the creation and enhancement of a team and organizational culture that is able to assist in employing best in class practices to enhance both internal and external customer satisfaction. Enter and maintain customer records in the CRM Salesforce Database

Requirements

• Willingness to travel up to 50% domestically

• B.S. or M.B.A. in Business Administration or related degree is required. Strong historical and present knowledge of health insurance industry business operations is required. Senior executive with proven experience in growing and developing business in the health care information space with strong competencies in strategic planning, operations, and business planning.

• Must have between 10-15 years of experience in the health care industry with strong presentation skills, customer (internal/external) problem solving, driving new business, and elevating relationships with both internal and external clients.

#LI-CS #LI-Remote

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

As the leading healthcare payments company, we price, pay and explain care for payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.