Senior Microsoft Teams/Telecom Engineer Location: Detroit, MI Description:

• Senior Microsoft Teams / Telecom Engineer that must be a subject matter expert in Skype for Business on-prem, Teams Voice and has strong PSTN knowledge.

• Help support and operate Client's Teams Voice in a globally distributed environment.

• This role requires strong demonstrated skills in SFB / Teams Voice technology, O365, SFB Azure AD / Microsoft Entra ID, DNS, PowerShell scripting, PowerShell using O365 modules, AudioCodes Client administration, and regular interaction with cross functional teams, clients and vendors.

• Coordinates activities with business and facilities organizational partners with equipment vendors and telephone companies.

• Support Cisco Telepresence systems and integration with Skype / Teams.

• Manage and maintain Client’s Telecom infrastructure.

• Required deliverables include, but not limited to, architecture designs, system designs and documentation, operational procedures and runbooks.

• Develop and maintain standards and policies for Skype / Teams Voice.

• Provide operational support and configurations for Teams Phones, Teams Rooms, SIP devices, and related devices.

• Monitor, troubleshoot and determine root cause for call quality or meeting quality issues.

• Design and maintain auto attendants and call queues. Maintain e911capabilities. Implement, troubleshoot, and maintain analog solutions such as paging equipment, elevator phones, night bells, and related devices.

• Migrations to Microsoft Teams calling solutions from legacy calling solutions such as Skype for Business or legacy phone systems.

  Required Skills and Education:

• Bachelor’s Degree in Computer Science, Business Administration, Information Systems, Voice, or equivalent combination of education and experience is required.

• Minimum 5 years related experience in voice and information technology solutions design and service management including Clients and SIP Trunks.

• At least 5 years of hands-on experience in Skype for Business / Microsoft Lync 2013 / Lync 2010 / Teams Voice.

• Any experience in implementing MS Teams Voice is highly desired.

• In-depth knowledge of Skype/Lync enterprise voice concepts and strong PSTN knowledge.

• Experience with Dial Plans, Voice Policies, Unified Messaging, SIP trunks, audio gateways and audio conferencing.

• Client-Session Border Controller and Voice Gateway experience (AudioCodes preferred).

• Expertise in Skype Enterprise Voice configurations, policies, and routing over a complex

• WAN infrastructure (Client, SIP, Media Gateways, VoIP, H.323, PBX, QoS), video and mobility.

• Good understanding of network concepts including TCP/IP, voice policies, trunking, routing, SMTP, DNS, DHCP, etc.

• Good understanding of cloud concepts especially relating to Microsoft Azure AD / Microsoft Entra ID, Azure AD Connect and Teams.

• Building plans and policies for Microsoft Teams and associated voice and video communications services, strategies and technologies.

• Ability to apply project management skills to smaller projects in terms of building a plan for tracking tasks, timelines, risks and issues

• Hands-on experience in Active Directory, load balancing, reverse proxy, DNS, certificates and related components.

• Understanding and application of various related Microsoft licensing options and requirements.

  As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.