At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Handler to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Operations!

As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.

This position is part of the UK Claims Operations Team and will report to the UK Head of Claims Operations. This varied role will have responsibility for implementation of claims strategic initiatives, delivering service excellence through process improvement initiatives, managing all first line claims requirements including SOX, FCA, PRA, internal/external regulatory and control environment and dealing with day-to-day claims’ call for help.

How you will make an impact

• Effectively deliver improvement initiatives and projects in the UK leading projects independently and work closely with Claims Operations Analyst in delivering project plans.

• Work in close collaboration with the International Claims Programme/Project Manager in delivery of IT projects and prioritisation of IT Audit & Regulatory changes for the UK.

• Maintain project documentation including reporting, plans, risk register, etc and as a Senior Claims Operations Analyst report out to managers and stakeholders as appropriate.

• Challenge current processes and ways of working identifying improvement opportunities and driving positive change in the UK whilst aligning to the broader International and Global priorities.

• Execute Global and International strategic initiatives to ensure UK Claims embed change and the UK local requirements are catered for whilst recognizing the importance of consistency and alignment.

• Maintain strong stakeholder engagement and communication with a focus on collaboration within the UK and more broadly across International Claims.

• Drive a strong risk management culture in UK Claims with a focus on continuous improvement.

• Maintain strong first line controls for key risks identified in UK claims working collaboratively with Enterprise Risk Management (ERM), Operational Risk Management (ORM), Internal Audit Group (IAG) and Compliance to continuously improve.

• Coordinate and own (where appropriate) risk event mitigation plans and resolution of internal audit action plans across the UK.

• In collaboration with Global Claims Governance & Compliance, maintain UK Claims policies, standards, and controls supporting/delivering training where necessary.

• Effectively prepare and accommodate changes in regulatory environment that impact AIG’s compliance obligations.

• Partner with the claims teams across the UK to provide continuous feedback sharing information / learnings to manage and improve regulatory performance.

What we’re looking for:

• A background in working in an operational environment and process improvement.

• The successful candidate will have proven experience in project delivery and have the ability to communicate and influence at varying levels.

• The individual will also have a proven track record in governance within the Insurance industry, preferably within claims.

• A Compliance, Governance and/or audit, regulatory background with a good awareness of the Business and Regulatory environment

• A proven track record as an effective change agent will be advantageous.

Ready to take you career to the next level? We look forward to hearing from you!

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd