Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

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COMPENSATION: [[salaryMin]] to [[salaryMax]] base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

Our Software Systems Engineer will be an enterprise software systems technical expert that works collaboratively with various team members in the administration, installation, configuration, customization and integration of the overall Salesforce ecosystem. Will serve as the escalation point of contact for Salesforce to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion.

We are looking for a passionate technology professional with 2+ years' experience implementing and administering Salesforce. The primary function of this position will be to provide experience in Salesforce administration within a financial organization.

How You Will Spend Your Time

• Reviews and analyzes requirements to design a solution utilizing the lightning app builder, lightning components, the available declarative development tools, AppExchange apps, or a combination of these • Communicates and builds strong relationships with end users, stakeholders, vendors and leadership • Troubleshoots errors, overcomes challenging roadblocks, and designs creative solutions to solve challenging requests • Develops documentation as necessary to support users • Designs, documents, builds, tests and deploys alerts, reports, dashboards and workflows. • Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc. • Integrates Salesforce with other 3rd party apps, downstream Enterprise applications, and business intelligence databases • Assists with release evaluations including updating user guides and system documentation • Manages ongoing support requests and administrative needs of the client • Regularly performs database de-duping and clean-up procedures • Experience supporting Change Management, Data Migration, and Production Deployment processes and tools • Applying Analytics and Data Management skills to create Reports and Dashboards across the Association • Mentor new Salesforce Administrators • 2+ years' experience working with the Salesforce platform and ecosystem • Certified Salesforce Administrator

Skills in the following would be beneficial: • Certified Salesforce Advanced Administrator, and/or other Salesforce certifications • IPaaS software (Azure, Informatica, Mulesoft, Boomi, etc.) • Financial Services Cloud • Ability to Configure and Deploy Community Cloud Solutions for Partners and External Customers • Marketing Cloud • nCino

Experience and/or knowledge in the following area(s) is a plus; Database systems and data integration experience, MS SQL, IT Service Management software, Enterprise Content Management software.

Minimum Education & Experience

Bachelor's degree in computer science, business or related field preferred, or equivalent relevant work experience. At least one year experience supporting enterprise software applications; or a minimum of four years of direct experience in a software administration/software implementation role. Good project management skills, oral and written communication skills, and analytical skills necessary.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits (https://careers.fcma.com/content/Our-Benefits/?locale=en_US) .

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

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