Description: Onsite at Mount Zion Shift hours: 830 - 5pm

ft Hours: 8:00 Am to 04:30 Pm

Job Description:

Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Marin Neurosurgery and Adult specialties Practice and work closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 2 is responsible for the maintenance of all routine clerical operations and communications. The PC 2 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

· On a daily basis reviews and works referral work queues documenting activities within the referral record. · Acts as the primary contact for referring physicians and new patients · If practice utilizes a mirror system for external referrals, such as an electronic log, maintain electronic log but also create referral records for accurate tracking and documenting of external referrals. · Assigns new patients to providers as required, taking into account scheduling issues. · Schedules and registers patients by telephone or in-person before the first appointment meeting established accuracy and performance standards. · Completes appropriate practice intake paperwork and follows established practice guidelines to ensure new patients are seen within prescribed timelines. · Communicates any problems with the schedule with a supervisor. · Collects and verifies insurance and referral/authorization information for the first appointment ensuring referral records and Hospital Accounts Records (HARS) is created and assigned to the appointment. · Schedules and coordinates any pre-appointment tests or appointments. · Explains first appointment procedures in layman's terminology to the patient including required records, pathology slides, and radiology films to bring or send prior to the first visit; prepares and mails New Patient Packet or sends through MyChart; provides other information requested by the patient . · Gives directions and instructions to patients before the first appointment. Manages patient expectations by providing practice-specific guidelines related to service/visit. Seeks clinical input when appropriate. · Creates a professional and positive first impression for patients and referring physicians. · Demonstrates good judgment and common sense.