Police Communications Supervisor

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Police Communications Supervisor

Salary

$25.70 Hourly

Location

TX 78235, TX

Job Type

4A Full-Time

Job Number

2024-01981

Department

Police

Opening Date

09/26/2024

Closing Date

9/30/2024 11:59 PM Central

Grant Funded

No

FLSA Status

Non-Exempt

• Description

• Benefits

• Questions

Job Summary

Under general direction, is responsible for performing supervisory and administrative work overseeing staff who answer 911 emergency calls in the Police Department. Monitors dispatching and expediting of police calls for service. Working conditions are primarily in an office environment. Exercises direct supervision over assigned staff.

Work Location

8039 Challenger Drive, San Antonio, Texas 78235; w ork locations may change due to business needs.

Work Hours

7:45 a.m. - 4:30 p.m., Monday - Friday for training, followed by OJT during various shifts/hours. This position will be assigned to work days, evenings, nights, weekends and holidays. Assignments are based on the effective management of the 24/7 operations of the Department.

Essential Job Functions

• Supervises and evaluates staff assigned to a shift.

• Assists staff in properly dispatching and expediting police calls for service.

• Monitors 911 calls seeking Police assistance or information.

• Monitors the sending of emergency information through the computer system to the appropriate staff.

• Monitors the police burglar alarm system.

• Receives and resolves complaints concerning policies and procedures.

• Informs staff of new rules and regulations pertaining to emergency calls.

• Assists staff in properly handling emergency calls and evaluating the urgency of calls.

• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

• Three (3) years of increasingly responsible experience in communications, law enforcement or related field.

• Must be able to satisfactorily complete requirement for TCLOSE Telecommunicator Certificate and TCIC/NCIC, Full Access, within six (6) months of hire.

• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence

Convictions.

State Mandated Eligibility for this position requires the following, in part

• United States citizenship.

• If applicable, must have an Honorable discharge from branch of Military in which applicant served.

• Conviction of a Class B Misdemeanor in the last ten years or any conviction of a higher offense is an automatic disqualifier.

• Any conviction of family violence is an automatic disqualifier.

• Any dishonesty found during the application process will result in automatic disqualification and deem applicant permanently unsuitable for hire at any other time.

• A full list of requirements can be found on www.tcole.texas.gov

  Preferred Qualifications

• Two (2) years combined experience as a 911 call taker and Police Dispatcher.

• Experience in training and leading a diverse organization in delivering essential public safety services to a department and community.

  Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

• Knowledge of rules and regulations for operation of communications center.

• Ability to operate a computer keyboard and other basic office equipment.

• Knowledge of Computer Aided Dispatch and 911 Call Taking System operations.

• Knowledge of radio systems operation.

• Knowledge of telephone techniques and public relations.

• Knowledge of public safety agencies.

• Skill in using teletype for deaf telephone.

• Ability to input and retrieve data from computers.

• Ability to hear clearly.

• Ability to assist irate citizens with tactfulness.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.

• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.