Platform Engineer - Veeva CRM

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com .

This is a remote position and is based in India. Remote work from certain states may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose and Scope:

As a Platform Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.

A Platform Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of the specific platforms that drive business functions such as Veeva CRM, Veeva Align, and Veeva MyInsights. The goal is to ensure these platforms are optimized to support business goals, enhance efficiency, and drive growth. You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.

Essential Job Responsibilities:

• Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.

• System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Veeva CRM and Veeva Vault Promomats/MedComms) to enhance data flow and business processes.

• Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.

• User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.

• Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.

• Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.

• Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.

• Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.

• Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.

• Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.

• Quality Assurance: Ensure the highest quality and consistency in the work delivered.

Qualifications:

Required

• Veeva CRM Certified Administrator and/or Salesforce Certified Administrator

• Minimum 3 years of experience supporting Veeva CRM at a life science company.

• Experienced in supporting and configuring all modules of Veeva CRM

• Experienced in supporting and configuring Veeva Events Management

• Experienced in configuring and supporting Multichannel CLM functionality in Veeva CRM, including the integration between Veeva CRM and Vault Promomats/Vault MedComms.

• Experienced in administering and supporting Veeva Align including user management, territory modelling, rules engine and integration with Veeva CRM.

• Experienced in building Salesforce reports and dashboards.

• Experienced in Salesforce SOQL queries and using Salesforce various administration tools such as Workbench and Data Loader.

• Experience in writing Salesforce APEX code

• Subject Matter Expertise: Possess a strong understanding of Life Sciences/ Pharma industry across Commercial, Manufacturing and Medical domains.

• Cross-Cultural Experience: Work experience across multiple cultures and regions, facilitating effective collaboration in diverse environments.

• Innovation and Creativity: Ability to think innovatively and propose creative solutions to complex technical challenges.

Preferred

• Experience in supporting and configuring Vault Platform, particularly Vault Promomats and Vault MedComms

• Veeva Vault Platform Certified Administrator

• Certified Salesforce Developer Level 1 and/or Level 2

• Experienced in building MyInsights custom dashboards using Veeva MyInsights Studio

• Experience in integration software such as MuleSoft

• Experience in RESTful APIs

• Experience in user authentication and authorization across multiple devices including use of O’Auth and Azure Mobile Device Management

• Other complex and highly regulated industry experience will be considered across diverse areas like Finance and Medical.

• Analytical Thinking: Demonstrated ability to lead ad hoc analyses, identify performance gaps, and foster a culture of continuous improvement.

• Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery.

Category

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans