At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations (https://www.virtua.org/locations) , we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program (https://www.virtua.org/about/eat-well) , telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Moorestown - 300 West Route 38

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

100% Remote

Job Information:

Summary:Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, and insurance coordination in a fast-paced, busy Virtual Call Center Environment setting.

Coordinator will be the first-line administrative contact for patient, while providing concierge-like service and access. They are expected to provide timely services to patients wishing to schedule appointments or needing assistance with their care.Position Responsibilities:

• Responsible for making and scheduling future patient appointments and performing a variety of tasks related to the scheduling of clients to receive services ordered by medical service providers.

• Assists patients by determining needs, scheduling or canceling appointments, or referring to correct staff person.

• Provides professional customer service by obtaining and verifying necessary demographic and insurance information.

• Maintains and update current information on physician schedules ensuring that patients are scheduled properly.

• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for front desk & billing.

• Obtains insurance information and documentation.

• Works closely with clinical staff in coordinating and scheduling appointments.

• Accurately documents patient accounts of all actions taken.

• Assists with logistical and/or clerical problem resolution related to the patients' appointments.

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments.

• Enters data and documentation in patient health database, as well as practice logs.

• Prepares task logs of daily activity as requested by management.

• Provides administrative support to clinical team as needed regarding correspondence, patient record, and documentation.

• Interacts professionally with other employees, customers and suppliers.

• Works effectively as a team contributor on all assignments.

• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and management.

• Maintains strictest confidentiality, adhering to all HIPAA guidelines/regulations.

• Maintains regular and punctual attendance.

• Provides professional customer service to patients.

• Completes additional projects and duties as assigned by manager.

• Follows protocols as outlined by management.

• Reports directly to Access Center Supervisor.

Position Qualifications Required / Experience Required:Two (2) to Four (4) years healthcare practice experience.

Medical Terminology Experience required.

Excellent customer service and communication skills. Customer Service experience preferred.Experience with electronic patient health record required, Navinet, ECW, EPIC preferred.Insurance authorization experience desirable.Required Education:High School Diploma or equivalent required.Prefer a graduate of a medical assisting program. Training/Certifications/Licensure: Current Medical Assistant certification preferred.