Nursing Informaticist Training Manager-Limited Term (Open)

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Nursing Informaticist Training Manager-Limited Term (Open)

Salary

$170,705.60 - $213,387.20 Annually

Location

County of San Mateo, CA

Job Type

Limited Term

Job Number

POSTING ONLY (D086)

Department

Health IT

Opening Date

07/11/2024

• Description

• Benefits

Description

San Mateo County Health's Health IT Division is currently seeking a highly motivated, results-driven Nursing Informaticist Training Manager-Limited Term who will improve support to staff members participating in critical implementation activities. This position will be needed from now through the stabilization of the electronic health record. Stabilization would involve full implementation of the electronic health record, training of all staff and optimization of operational productivity. Stabilization is anticipated between May and November of 2025, though that date is subject to change based on progress within the implementation.

San Mateo County Health is in the process of implementing an integrated electronic health record (Epic). As Health prepares for this implementation, the organization has identified areas that are heavily dependent on additional staffing required to manage multiple resources and activities. This Manager will have oversight and responsibility for a current team of eight (8) staff members (Nursing Informaticists, Senior Business Analyst and Management Analyst/Training Coordinators).

This position will supervise the Nurse Informaticists, who are responsible for nursing informatic workflows and bridging the gap between the IT technical teams and clinical/operational teams in preparation for the implementation of our new Electronic Health Record (EHR). Nurse Informaticists support tasks throughout each phase of our project implementation including build validation, testing, readiness, training and at the elbow Go Live support, including partnering with our Super Users and training team to support the training of our approximate 4,000 end users.

Supervision will include oversight/responsibility for the training team staff whose roles are centered around organizing the training coordination, analytics, and management of the Epic EHR project team training/certification activities along with the management of these training needs of clinical and non-clinical stakeholders across San Mateo County Health. This includes assessing the administrative, analytical and workflow to support the Epic training program goals. The Training Coordinator evaluates and make recommendations for procedural improvements to establish and sustain a viable Epic EHR training program. This manager role will foster positive relationships with internal and external stakeholders, which is vital for meeting the Epic project deliverables/milestones, setting SMCH up for success with adoption of new workflows with our implementation of our new EHR.

The Manager will promote organizational thinking and consider the impact across San Mateo County Health when supporting/developing training needs. This position will promote consistency in all aspects of training and support across San Mateo County Health (SMCH). This role will help to ensure Epic users across SMCH are prepared with the necessary Epic skills and tools to be successful.

The current vacancy is a full time, Limited Term position (benefitted).

The ideal candidate will possess:

• Experience selecting, supervising, training and evaluating clinical, professional, and technical and team members.

• Three years of professional nursing experience in informatics which at least one year included responsible supervisory/manager level experience.

• Experience overseeing training programs, instructional design, educational content creation and delivery preferably with Epic.

• Strong recent, relevant experience working with stakeholders in adopting Epic or another EHR as part of a large project implementation that involved multiple EHR’s that were being replaced by a single EHR.

• A minimum of five years of recent work experience in a healthcare setting with a preference to working in government (Federal, State, County) healthcare entities.

• Solid technical understanding and background, broad expertise in nursing practice and clinical workflows, and strong organizational skills.

• Strong, recent competency in mapping real-life practices to applications.

• Demonstrated ability and is adept at persuading and training clinical and non-clinical stakeholders to adopt new workflows and tools, requiring strong knowledge of change management.

• Knowledge of adult learning and training methods.

• Broad knowledge of healthcare operations and associate technologies.

• Excellent ability to translate technical terminology for consumption by non- technical audiences.

• Good understanding and familiarity with project management, quality assurance, and information systems design, and EHR application build.

• Have awareness of current IT security standards, applicable privacy laws and regulations.

• Superior interpersonal, and relationship-building skills.

• Self-directed with keen attention to detail.

• Strong analytical and problem-solving abilities.

• A customer-service and patient-centric focus.

• Certifications in Epic, ANCC or Nursing Informatics, preferred.

• Master's Degree in Nursing or related field (MHA, MBA, etc.), preferred.

• Demonstrated knowledge and expertise in implementing an Electronic Health Record (EHR).

• Excellent written and verbal communication skills.

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Manages & prioritizes the daily workload and assignments of team members to meet business needs.

• Participate in the development and implementation of goals, objectives, policies, procedures and priorities within the HIT Informatics and Training program.

• Assessing risks and issues associated with the training program.

• Developing post-live training program for new hires, refresher training, optimization, upgrade training, etc.

• Planning how to deliver new information about workflows and functionality to end users before upgrades.

• Communicating with project leadership about training milestones, policies, and decisions.

• Assist in the prioritization and implementation of system changes.

• Maintain a collaborative relationship with team, clinicians, providers, other departments, and outside partners.

• Function as a liaison between clinicians, providers, and Information Technology.

• Create, collaborate, lead, and attend Epic/Third-Party application educational offerings.

• Represent the department or chair relevant committees and workgroups.

• Ensure continuous quality improvement and regulatory readiness of assigned unit or program.

• Organize, supervise, and monitor the provision of our Health IT (HIT)Informatics and Training program.

• Prepare cost estimates and justifications for budget recommendations; monitor and control expenditures to ensure the accomplishment of objectives within an approved budget.

• Maintain an effective working relationship with a variety of public and private organizations, including staff in other Health divisions, County departments, medical staff, and other agencies.

• Liaise with public/community.

• Perform related duties as identified.

Qualifications

Licensure/Certification:

• Possession of a license as a Registered Nurse or equivalent.

Knowledge of:

• Information systems, clinical software and other computer applications related to informatics; Nurse practice act; principles and practices of program management, including planning, implementation and evaluation; and principles of personnel training, supervision and evaluation.

Skill/Ability to:

• Organize, direct, coordinate and evaluate nursing informatics services that ensure excellence in patient care; communicate effectively with administrative, medical, professional, clinical and citizen groups; and train staff and coordinate activities of contractors and staff, as appropriate.

Education and Experience:

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.

• A typical way to qualify is an advanced degree in clinical, nursing or medical informatics and five years of related clinical experience with at least two years of managing performance improvement activities, which include analyzing clinical workflow processes.

Application/Examination

If you are interested in being considered for this Limited Term position, the following materials must be submitted via email to David McGrew, Interim Chief Information Officer, San Mateo County Health, Health IT, Email: dmcgrew@smcgov.org :

• Cover letter with responses to Supplemental Questions

• Copies of current Epic certifications

• Resume

Supplemental Questions:

• This position requires possession of a current California license as a Registered Nurse. Do you possess a current California license as a Registered Nurse? (Please include information on the Certificates & Licenses section of the application.

• Describe the education, training and experience that prepare and qualify you for a position as Nursing Informaticist Training Manager with the San Mateo County Health IT Division. Information presented in your resume will not be accepted in lieu of answering this question in detail.

• Briefly describe the education, training and experience that prepare and qualify you for a position as Nursing Informaticist Training Manager with the San Mateo Health Services HIT Division. Information presented in your application or resume will not be accepted in lieu of answering this question in detail.

• Please describe your experience with Training for a new implementation of a new Electronic Health Record within a healthcare organization. Please include: 1. Your role, 2. Name of E.H.R(s), 3. Training methodologies utilized, 4. How you helped ensure the end users were prepared, trained and ready to use the new E.H.R(s).

• Describe your experience leading a team that included clinical and non-clinical staff. Please include: 1. Size of the team, 2. How you fostered a collaborative, positive team environment, 3. Challenges encountered, 4. Methods used to overcome barriers, 5. What was the outcome?

• Describe a situation where you had to manage difficult conduct by an employee you supervised. How did you resolve the issue? Be specific.

  All submitted materials must be in a Word or PDF format. Please include the words "Nursing Informaticist Training Manager-Limited Term" in the subject area of email submissions to:

  David McGrew, Interim Chief Information Officer,

  San Mateo County Health, Health IT,

Email: dmcgrew@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

Agency

County of San Mateo

Address

County of San Mateo Human Resources Department 455 County Center Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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