Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark (https://www.xylem.com/en-us/watermark/) !

THE ROLE : The National Account Manager will be responsible for training, onboarding and processes for all levels of local Outside Sales Representatives (OSR) within a specific region. In this role, the incumbent will also need to be available to assist customers with their Xylem product selection and availability, order entry, regional contractor visits with local team, product delivery and return and invoicing.

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Conduct training with new and existing Outside Sales Representatives.

• Assist in reviewing, developing & improving regional commercial projects and ensuring operational procedures and standardizing process.

• Responsible for managing large projects and engineered to order projects throughout the region.

• Manage the training, onboarding, and processes for all levels of local Outside Sales Representative (OSR) within a specific region.

• Provide training, support, and act as a backup with order management & order entry of Distribution sales along for market verticals such as mining.

• Collaborate with peer Regional team members members to manage and develop new processes & procedures to roll out to the branches.

• Travel to physically support various branch locations during employee training and onboarding, throughout the region as needed.

• Serve as a back-up to perform sales activities within pre determined branches with lack of sales performance or open sales positions.

• Support Service Center Managers in identifying branch sales opportunities and reporting accuracies.

• Manage inbound large project requests, online inquiries and job site walks.

• As needed, process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.

• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.

• Participate and attend tradeshows throughout the region as needed,

• Participation in Xylem Watermark volunteer activities.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification :

• High school graduate: 2- or 4-year college graduate preferred.

• 2+ years’ experience in an operations environment with focus on supply and demand.

• Prior experience in a rental environment preferred.

• Solid math skills

• Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative.

• Resourceful and well organized; efficient and detail oriented

• Ability to adapt to frequent change in a high-pressure environment.

• Strong sense of responsibility and desire to complete tasks properly.

• Willingness and ability to always provide superior customer support, always keeping the customer experience as the top priority.

• Ability to effectively communicate verbally and in writing.

• Effective interpersonal skills with customers, coworkers, and management team

• Strong teamwork and organizational skills with the ability to multi-task.

• Proficiency in Microsoft Office products and the use of computer applications.

• Knowledge of all required systems (e.g., multiple ERP systems) and products.

• Forklift certification preferred.

DAY IN THE LIFE :

Physical Demands:

• Heavy lifting of up to 25 pounds.

• Must be able to obtain DOT certification, valid driver’s license, and good history (if service vehicle is required)

• Regularly required to sit or stand, reach, bend and move about the facility or customer job site.

• Regularly required to listen, talk to, and see employees and customers on a daily basis.

• General office environment and use of phone and computer equipment.

• Travel as required to fulfill the duties listed above or as required by the Company.

• Standard weekly job hours: 40 hours

SALARY :

Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! (http://www.xylem.com/) Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Salary range:

$70,500.00 - $126,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation