Job Information
C.H. Robinson Account Manager in Antwerp, Belgium
As an Account Manager, you will manage a select group of small to mid-size accounts within the C.H. Robinson portfolio. You will build strong and trusted relationships with account leadership and be empowered to manage and grow existing accounts. This involves introducing new services or modes and expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. You will identify new opportunities within your portfolio, generate demand, and sell creative solutions and services to drive growth through relationship building, problem solving, and providing exceptional service.
Are you ready to take on the challenge of driving growth and adding value to our clients' supply chains?
RESPONSIBILITIES
Retain and grow a customer portfolio of medium/big size client segment
Gather, analyze, and prepare relevant information for business reviews
Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs
Develop account relationships with contacts at multiple levels within the organization
Identify opportunities to further penetrate accounts by selling CHR’s diverse services
Provide solution design through face-to-face interaction with accounts
Identify issues, seeking input from others to determine best course of action & implement solutions
Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics
Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary
Sell and negotiate at a core / strategic level
Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account
QUALIFICATIONS
High school diploma
Minimum 3 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
Excellent communication, presentation skills and the ability to negotiate at all levels
Ability to work under pressure
Ability to build strong customer relationships
Preferred:
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Ability to multi-task, prioritize, and manage time effectively
Ability to work in a team environment, while also delivering independent results
Strong ability to persuade, motivate, and influence others
Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability
Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems
What do we offer?
A vibrant, progressive, inclusive, and forward-thinking workplace
Opportunities for professional development and advancement
A competitive benefits package and commission structure
Flexibility in terms of work arrangements to support work-life balance
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
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