IT Support Specialist Location: Novi, MI Duration: Fulltime Description: Position Description and Qualifications: The IT Support Specialist position administers the day-to-day operations for all computer systems to include configuring user devices: computers, phones, tablets, and other electronic devices. Place orders for hardware/software requests and analyze user requirements, procedures, and problems to automate processing or to improve existing computer systems. Assists in maintaining servers/network systems Required skills and education requirements: Bachelor's degree computer Science, Information Systems or related computer science discipline and/or 3+ years of experience, or equivalent. Have a solid understanding of troubleshooting computer hardware and software on both windows 10/11 operating systems and various server platforms and installation of new software/software update packages. Knowledge/ability to manage and monitor software licenses to ensure compliance with vendor agreements. Manage and troubleshoot cloud applications (M365/oracle) for user access and resource issues. Knowledge of back-up systems to ensure recovery in case of hardware failure. The candidate should be detailed, process oriented, highly accountable with good people skills to work effectively in a team environment. Preferred skills / experience: Bachelor's degree computer Science, Information Systems or related computer science discipline, understanding operating systems, networking fundamentals and of scripting languages. Microsoft Certified Systems Engineer (MCSE) or Comp TIA A+ Certification, SharePoint Administration. Automotive industry experience and bilingual (English-Japanese) also a plus Education: Minimum of Associates degree in Computer Science / Cyber Security or related IT field. Or Equivalent certifications in the areas of Networking, Cyber Security, etc. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.