Job Title

IT Senior Program Coordinator

Agency

Texas A&M University

Department

Technology Services - IT Enterprise Operations

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of Job and Your Opportunity to Contribute

Do you like to drive change? Have a passion for IT Service Management and project coordination? We are seeking a dynamic Program Coordinator to join our team at Texas A&M University in College Station. This role is dynamic and involves a mix of technical, managerial, and communication skills. You will collaborate with leadership to plan, develop, and implement programs, ensuring seamless operations and administration. Familiarity with ITIL processes, project management, and business analysis will be crucial in driving our initiatives. Your ability to develop business relationships - within Technology Services and across university departments - is essential to compel others to act. Join us and make a significant impact on our IT services and program success!

What You’ll Do:

• IT Service Management: Assist in development and establishment of the IT Service Management program, processes, and procedures.

• Operations Management: Research and recommend system monitoring tools, oversee fiscal and purchasing activities, and track progress adjusting programs as needed.

• Reporting and Documentation: Develop and oversee State/Federal reports, conduct analyses and surveys, and recommend metrics to demonstrate business value.

• Outreach and Communication: Facilitate meetings across technical, functional, and project teams, create and facilitate presentations and documentation.

  Salary Range: is $60,000 - $80,000 annually based on education and experience

  Qualifications:

• Bachelor's degree and four years of related experience

• Proficiency with Microsoft applications required and mapping technology such as Visio preferred

• Strong verbal and written communication, organizational, and business relationship management skills

• Knowledge of ITIL and data and business analysis experience preferred

• Prefer any of the following certifications: ITIL Foundation, PMP, Prosci Change Practitioner, and/or CCBA

  Why Texas A&M University?   

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month

• Automatically enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

• Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more

• Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html) for completing a degree while a Texas A&M employee

For additional information on benefits Click here (http://employees.tamu.edu/benefits/_media/documents/200benefitsWellness101.pdf)

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.   

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.