Instructional Learning Assistant

Apply Now

How to Apply

To apply for this position, please upload your resume and cover letter as one document. The cover letter should address your fit for the position as well as your professional commitment to diversity, inclusion, justice, and equity.

Summary

The Marsal Family School of Education Information Technology team is seeking an Instructional Learning Assistant to support the audio/visual and instructional technology needs of the LEAPS (Learning, Equity, and Problem Solving for the Public Good) program, as well as other Marsal School programs, in Detroit and Ann Arbor. This position will report to the Marsal School's Director of Information Technology and will work closely with other members of the Marsal-IT team.

Areas of support include the classrooms and meeting rooms located in U-M spaces on the Marygrove College campus in Detroit, coordination of basic IT support for the School at Marygrove, and instructional support at the Marsal School in Ann Arbor. This individual will be expected to provide training, troubleshooting, and assistance as requested for classes, meetings, and special events.

Responsibilities*

Duties include, but are not limited to:

• Provide front line technical support for all Marsal School instructional and audio-visual equipment

• Schedule and provide A/V support for special events

• Assist patrons with the use of tools and equipment available for checkout

• Assist in the hiring, training, and mentoring of student staff

• Provide general videography services using both video equipment and web-based lecture capture tool

• Perform basic video editing and file delivery

• Train users on the use of available classroom technology

• Provide setup assistance, instructions, and support for video-conferencing

• Track and respond to requests through a ticketing system

• Oversee regular inventory checks and maintenance of classroom and meeting room technology

• Redirect requests when needed and collaborate with other support personnel such as Facilities, IT Support, and the Assistant Director of Instructional Technology

• Provide updates on work and tasks in weekly team meetings

• Follow established procedures to ensure the security of personnel, facilities, and equipment.

• Provide input and assistance with AV design for building renovation projects

• Additional duties as assigned

Required Qualifications*

• Bachelor's degree in a technical or audio-video field or comparable professional experience

• Strong customer service and desire to help people with technical needs

• Familiarity with Windows and MacOS computing platforms

• Familiarity with Adobe Creative Cloud or similar design and video editing software

• Familiarity with virtual conferencing platforms (Zoom, Google Meet, MS Teams)

• Ability to interact with faculty, students, and staff professionally and respectfully

• Effective communication skills, both verbal and written

• Skilled at communicating technical concepts to non-technical users

• Experience in troubleshooting and resolving technical issues under pressure

• Familiarity with video and audio equipment including cameras/recorders, tripods, and microphones

• Experience running small event audio including wireless microphones and sound mixer

• General knowledge of Canvas or similar Learning Management System

• Able to effectively manage multiple, simultaneous tasks

• Able to work independently and manage time to respond to and complete requests in a timely manner

Desired Qualifications*

• Familiarity with the University of Michigan IT environment and services

Work Locations

The Marsal Family School of Education is located at 610 E. University, Ann Arbor, MI 48109. While the majority of the work days will be on site at the Marsal School, on campus, this role will allow for a flexible schedule of up to two days per week performed remotely. Flexible work agreements are reviewed annually and are subject to change dependent upon the business needs of the school and/or university requirements.

Additional Information

This position involves in-person support, primarily in Detroit but with scheduled shifts in Ann Arbor. Bus service will be available on scheduled dates for employees as an option for transportation. The typical work schedule for this position will be 8am-5pm weekdays, with occasional deviations for special events. Overtime pay will be available for infrequent weekend events.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

Statement on Diversity :

We respect and value individuals from all races, ethnic backgrounds, ages, genders, religions, sexual orientations, disabilities, economic or veteran status, and other diverse perspectives and individual differences. Further, we are committed to tolerance, sensitivity, understanding, and mutual respect everywhere within our community and we affirm our promise to make the Marsal Family School of Education a welcoming place for all. In seeking new staff members, we are committed to hiring those who share in our reverence and expectation for diversity.

Job Detail

Job Opening ID

250454

Working Title

Instructional Learning Assistant

Job Title

Instructional Learning Asst

Work Location

Multiple Locations

,

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

School Education

Department

MARSAL EDUC - School of Educ

Posting Begin/End Date

6/18/2024 - 7/09/2024

Salary

$42,000.00 - $48,000.00

Career Interest

Instructional Services

Apply Now