Role: IT Infrastructure Project Manager (Azure Cloud)

Location: Remote (need only candidates who are residing in CST or EST time zone)

Duration: 6+ months

Summary

Our rapidly growing software company is currently seeking an experienced IT Project Manager to join the Cloud Operations Team. The IT Project Manager will oversee customer cloud environment deliverables as well as internal projects to improve and automate our workflows. This position is primarily a customer-facing role requiring outstanding written and verbal communication skills, excellent organizational skills, and great attention to detail. The IT Project Manager will be responsible for gathering technical requirements from customers, leading customer on-boarding calls, and driving customer deliverables throughout the customer lifecycle. A passion for technology and learning are vital for success in this role.

Primary Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Primary responsibilities:

• Oversee cloud customer instance deliverables

• Participate in customer-facing project alignment meetings

• Maintain project plans throughout the project lifecycle

• Provide excellent customer service and support

Secondary responsibilities:

• Work with internal development teams to update service delivery workflows

• Identify opportunities for automation and process improvement

• Support internal infrastructure projects

• Ensure team documentation is up to date and optimized

Competencies

• Affinity for customer service

• Ability to multitask a variety of projects

• Passion for technology and learning

• Self-motivated, self-starter

• Ethical

• Professional

• Team player

• Strong problem-solving skills

• Excellent written, verbal, and interpersonal skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Required Education and Experience:

• Bachelor's degree or equivalent experience

• Outstanding written and verbal communication skills

• Ability to clearly communicate technical concepts to both technical and non-technical audiences

• 2+ years of IT experience in a role such as Project Manager, Project Coordinator, Service Delivery Manager, or similar

Bonus Education and Experience

• Experience with the following technologies, tools, and concepts:

o Service Now

o ITIL practices

o Microsoft Azure

o Microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server

o Identity management using Azure AD, Okta, OpenID Connect, SAML

• Fluent in Spanish

• Network and infrastructure administration within a Windows-based environment

• Experience working for a cloud service provider (CSP) or managed service provider (MSP)

• Any certifications such as Information Technology Infrastructure Library (ITIL) Foundation, Microsoft Certified Professional (MCP), CompTIA Security+, Cisco Certified Network Associate (CCNA) Cloud Platform: Microsoft Certified Solutions Associate, Azure Administrator Associate