Implementation Coordinator: Mid-Level

General information

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JobID

14987

Position Level

Individual Contributor

Team

Implementation & Support

Position Type

Regular

Travel Requirements

5%

Workplace Type

Remote

Preferred Location

Remote

Description & Requirements

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At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are looking for an Implementation Coordinator to join our Financial Crimes Solutions Implementation team. Implementation coordinators are customer-centric, driven, highly organized, and love to delight our customers. Coordinators deliver excellent customer experiences by taking them from a signed contract through to full product utilization in an efficient, well-documented manner which keeps the customer feeling informed and prepared to utilize our products upon completion of their project. Our team values strong internal/team relationships, camaraderie, and having fun in our day-to-day work environment.

In addition to strong technical acumen, this position requires strong written, verbal, and interpersonal skills. Candidates should be self-starters, have excellent organizational skills, and have a continuous improvement mindset. As team members mature in their positions, emerging talents and skills are recognized and job responsibilities are fashioned to capitalize on what individuals do best.

This position will be filled to work Remotely within the United States.

What you’ll be responsible for:

• Serves as a leader and resource for the installation team members.

• Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.

• Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary.

• May interact with project manager.

• Exercises the responsibility and authority to take steps to ensure a successful installation.

• Troubleshoots issues once implementation is complete.

• Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.

• May train installation team personnel.

• May reinforce training to customers and/or provide guidance in training customer personnel.

• May participate in new release activities.

• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.

• May participate in sales turnover meetings to schedule and determine the scope of the project.

• May perform other job duties as assigned.

  What you’ll need to have:

• Must have a minimum of 3 years’ experience in Systems Administration, or within a financial institution.

• Must have a minimum of 2 years in software implementation or technical support experience.

• Experience in SQL, ability to write SQL statements and navigate databases.

• Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.

  What would be nice for you to have:

• Experience in banking, accounting software systems, or healthcare patient management systems.

• Knowledge in Jack Henry products and services.

  If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

  Why Jack Henry?

  At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

  We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met.

  Culture of Commitment

  Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

  Equal Employment Opportunity

  At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

  No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

  Requests for full corporate job descriptions may be requested through the interview process at any time.