Implementation Associate

Location: , United StatesDate Posted:Jun 4, 2024

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Description

Who We Are

CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

Salary Range: $60,000-$70,000

What You’ll Be Doing

As an Implementation Associate at CBORD, you will serve as the Subject Matter Expert (SME) in conducting both on-site and remote implementations. Your pivotal role includes training clients and providing best practice recommendations to guarantee their success.

• Execute on-site and remote implementations of CBORD solutions

• Provide comprehensive training and share best practice recommendations

• Verify and validate interface connectivity

• Collaborate with internal and external team members to ensure client satisfaction

• Create detailed documentation, including agendas, status reports, and implementation plans

• Offer support and review operations to align with best practices

• Coordinate technical support as needed

• Achieve revenue and billable utilization targets

• Continuously develop and expand knowledge of CBORD systems and supporting tools

  What You’ll Bring To The Table

• Bachelor’s degree preferred, or 1 to 3 years of related experience in food production

• Strong experience with relevant systems and proficiency in training and presenting

• Excellent writing, communication, interpersonal, and human relations skills

• Effective time management, decision-making, and organizational abilities

• Customer-first mindset with a professional appearance

• Intermediate proficiency with Microsoft Office suite

• Ability to manage stressful situations effectively

• Personal credit card with sufficient credit for ten days of travel expenses

• What’s Good To Know

  Regular business travel based on client needs.

• Home office-based when not traveling.

• Valid driver’s license required.

  Who You’ll Work With

• External customers

• Internal customers including Implementation, Project Management Office, Database Services, FNS Integration Services, Sales, Product Management, Development, Support and Managed Services

  Why Join the CBORD Horizon DREAMteam?

DREAMteam (how we refer to all of us) You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.

DREAMperks

Staying Healthy

• Eligible team members have access to a robust health insurance plan on their first day of employment.

• To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.

• Access to an Employee Assistance Program.

  Enjoying Time-Off

  Eligible team members are granted with the following paid time off annually:

• Vacation: 15 vacation days; pro-rated during the first year

• Holidays: 11 paid holidays each year

• Sick Time: 5 sick days

• Personal days: 3 personal days; pro-rated during the first year

  Planning for the Future

• Employer paid Life Insurance / AD&D / Short-Term Disability Insurance

• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D

• Access to FSA Plans & Commuter Benefit Plans

• 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay. Fully vested on day one.

• Access to the Roper Employee Stock Purchase Plan

• Paid Parental Leave Program

  Make an Impact

• DREAMcares (The Company’s outreach initiative to support our extended community): Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.

  Apply and Join the DREAMteam

  To view more amazing roles at CBORD and Horizon, visit our career pages at www.cbord.com/careers

  This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI

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