At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Oversight Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Technical Third-Party Oversight (TTPO) teams provide technical claims oversight and handling of losses adjudicated by a Third-Party Administrator. As the Head of Oversight Claims you will report directly to the Chief Claims Officer for North America and be responsible for overseeing the full portfolio of oversight claims as well as teams charged with review, triage and oversight of FNOL submissions for multiple LOBs and exposures. In this newly created role, you will be required to blend your deep technical expertise with an innovative mindset to identify and execute on continuous improvement opportunities as we modernize and transform the North American Claims Organization.

• Manage, lead, and direct a team of Managers and Adjusters handling 3,000 (+) Complex Automobile, General Liability, Workers Compensation, Financial Lines and Property Claims in the TTPO groups.

• Provide critical oversight to control indemnity, expense, and litigation costs through timely and appropriate reserving, trial preparation and ultimate resolution.

• Collaborate with insureds, third-party administrator adjusters, underwriters, and brokers to ensure all stakeholders are aligned with the litigation strategy.

• Provide ongoing training and coaching/counseling to managers and adjusters to achieve technical excellence.

• Conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate.

• Monitor claims dashboards to help drive best claims practices to secure that the team is meeting company goals.

• Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.

• Partner with TPA Governance and Relationship Management to help TPA’s and Insureds comply with claims handling and reporting guidelines.

• Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.

• Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams. Driving a culture that promotes collaboration, diversity, and inclusion.

• Ensure a reputation of Claims excellence in the marketplace.

  What you’ll need to succeed

• Strong organizational skills and the ability to multi-task

• Bachelor’s Degree or equivalent required. Multi-state adjuster licenses and/or JD highly preferred.

• Significant claims management in multi-line exposure experience desired.

• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks and prioritize projects while managing competing priorities.

• Must be willing to work independently and as part of a team.

• Ability to form and cultivate relationships with our Third-Party administrator partners, ensuring a collaborative and cohesive experience for our customers.

• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.

• Strong technical expertise interpreting insurance contracts.

• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.

• Proven Strategic Leadership skills in developing vision and purpose, driving for results and leading effective teams in a rapidly changing environment.

• Advanced analytical and problem-solving skills.

• Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.

• Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.

Ready to make a bigger impact? We look forward to reviewing your application.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.